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Barracuda Yosemite Backup failing on a Windows SBS2008 server.

Posted on 2013-10-29
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Last Modified: 2013-12-06
We have a single windows sbs2008 server running Barracuda Yosemite Backup software. The backup is not taking place. The log shows 0 files processed.

On investigating the backup job shows Error 5087 - "Snapshot failed with critical timeout"

Yosemite support tell me that we have a problem with our VSS writer, and on checking I notice several errors when detailing the writer status, as follows :-

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {adc2ecb9-7d77-46e4-a618-f9c876b2ece1}
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {ddd280f1-637f-4b77-a502-7246ec81aebc}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {4fb47292-3a81-4239-baf3-4e31a9b8de0d}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {a44b5182-7869-44a3-b0c5-0a498ee65fd9}
   State: [9] Failed
   Last error: Timed out

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {6a4b148e-5890-42b9-b245-5258ffcb8a4e}
   State: [9] Failed
   Last error: Timed out

Writer name: 'Certificate Authority'
   Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
   Writer Instance Id: {7320fbbe-eae0-48e1-95b4-9843abc36d17}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {d0ae6d73-7c8b-42ad-b8d9-279a177e8497}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {b0bd335e-d7da-4099-9e6a-e3d96cd907fc}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {aa726ec4-2188-4065-bb7d-bacbb02e9e3a}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {b62e3681-4596-43b3-a741-9e050c4edaf4}
   State: [9] Failed
   Last error: Timed out

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {b1d5c282-38c2-4536-82ae-ef740d0a1634}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {1d1c3e08-c560-42aa-81f4-ebd46643eda5}
   State: [9] Failed
   Last error: Timed out

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {9671be87-6ae8-4b01-a676-422e506d0c1b}
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {87f5ac48-65d7-47f3-bc04-616475331034}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {0da2b0c8-ad2a-42cd-8674-4637f5c1dd65}
   State: [1] Stable
   Last error: No error

Writer name: 'NPS VSS Writer'
   Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
   Writer Instance Id: {aa293b5c-2294-4128-9436-3875747b1949}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {3b88fec4-07df-40bb-9400-d0ef273f3c46}
   State: [1] Stable
   Last error: No error

When I reset the server, it seems to clear the writer errors, but our backup again fails, and on checking the writer status the errors have returned.

The thing I am unsure about is --- is it the yosemite software causing this problem, or the problem with our writers that causes the backup to fail, as Yosemite seem to be advising me is the case.

Either way, I am still having problems.

Any ideas??

Many thanks.
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Comment
Question by:nigelbeatson
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4 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
Comment Utility
When I used Acronis VSS writers constantly failed, the only way I could get it to work was remove the product, in your case Barracuda, clean all traces of it from the registry, restart the system, and reinstall for it to work.
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Expert Comment

by:snake454
Comment Utility
Hello!

I have been battling this exact same issue for almost two years.  I have to constantly "massage" the failed backups by restarting the server, (SBS 2011 Standard).  

While I have had very favorable experience with Yosemite Server Backup on other servers, this particular install was turning me in to a hater.

Same 5087 errors...same line from Yosemite Support, that the VSS Writers were jacked up and that I needed to call Microsoft.

Never thought about a complete\clean uninstall.  Thank you, I'll give it a go and report back in the next several days.  Thank you!!

Here is my log:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Waiting for responses.
These may be delayed if a shadow copy is being prepared.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {31b240f7-9afe-434c-848c-b064e181d864}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {5f66dcb8-84c9-416e-83fd-ac9f7bf4cb72}
   State: [9] Failed
   Last error: Timed out

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {5170d9c2-101a-4c8a-95ff-900631f3c5f5}
   State: [9] Failed
   Last error: Timed out

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {d6385efe-1b23-4a82-826a-67b209fc855c}
   State: [1] Stable
   Last error: No error

Writer name: 'SharePoint Services Writer'
   Writer Id: {da452614-4858-5e53-a512-38aab25c61ad}
   Writer Instance Id: {c23431d6-51d5-41a1-976a-d05d62ebdceb}
   State: [1] Stable
   Last error: No error

Writer name: 'TS Gateway Writer'
   Writer Id: {368753ec-572e-4fc7-b4b9-ccd9bdc624cb}
   Writer Instance Id: {3891852a-b040-42d3-9c4b-30415c299173}
   State: [1] Stable
   Last error: No error

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {74fee2da-0c2f-409d-9fd7-2723082b4724}
   State: [9] Failed
   Last error: Timed out

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {94dcc5cf-d4c1-4958-b88e-8f92c7a45e44}
   State: [9] Failed
   Last error: Timed out

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {c4ade82c-05bd-4fdd-8882-b31e70446655}
   State: [9] Failed
  Last error: Timed out

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {d5272b6b-c26e-4d04-8dc5-50487e7b7bc0}
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {b9d4b0af-1a27-4b40-a42c-14d3ad10b1c2}
   State: [1] Stable
   Last error: No error

Writer name: 'Certificate Authority'
   Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
   Writer Instance Id: {96fdfa00-8303-44c8-9271-0cdf7152e08a}
   State: [1] Stable
   Last error: No error

Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {9d7acd28-7387-4411-a116-f0025d94acd3}
   State: [1] Stable
   Last error: No error

Writer name: 'NPS VSS Writer'
   Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
   Writer Instance Id: {71e0aa63-1201-4c00-a84b-0ff1abac3fe6}
   State: [1] Stable
   Last error: No error

Writer name: 'SPSearch4 VSS Writer'
   Writer Id: {35500004-0201-0000-0000-000000000000}
   Writer Instance Id: {e856e9e3-1bfb-43ea-aeeb-4d6ede174415}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {f21753d2-b1c0-4117-9554-2e19ef407667}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {732826c7-9e7a-4a31-9c00-b9b6bc6184b8}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {24a3b14c-4a58-4dd0-bf63-9f9ab6ea6bee}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {cb5bff35-7210-4795-838e-f7508d165074}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {609dafe5-a2ca-4250-809a-52bbb760d2ab}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {bddb9716-d9f8-491d-9454-a04f4ccb3a0c}
   State: [9] Failed
   Last error: Timed out


C:\Windows\system32>
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Author Closing Comment

by:nigelbeatson
Comment Utility
This resolved it - Thanks.
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Expert Comment

by:snake454
Comment Utility
For the record, a complete uninstall\reinstall of Yosemite Server BU did not fix my issue.  5087 errors still occur.  Not on every BU job, but I would estimate that 40-50 % of my jobs still fail with the 5087 error.
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