Exchange 2010 ActiveSync HTTP 401 Unauthorized response was received from the server

Having a problem with mobile devices connecting.

Exchange 2010 on Server 2008 R2

Error Message with Exchange Analyzer is:

An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Headers:
Content-Length: 1293
Content-Type: text/html
Date: Tue, 29 Oct 2013 15:21:13 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic realm="xxxxxxxxxx"
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Checked ISS Manager and Basic Authentication is enable
andrew_2706Asked:
Who is Participating?
 
Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
Reset the virtual directory to begin with.
In EMC, choose Server Config, Client Access. On the right will be Reset Virtual Directory. Choose the ActiveSync virtual directory and follow the wizard through.

Simon.
0
 
andrew_2706Author Commented:
Thanks Simon, tried it and still the same error
0
 
Simon Butler (Sembee)ConsultantCommented:
Which version of Exchange is this? Exchange 2010 SP?

Has it ever worked?

Simon.
0
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