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Exchange 2010 ActiveSync  HTTP 401 Unauthorized response was received from the server

Posted on 2013-10-29
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Last Modified: 2013-12-02
Having a problem with mobile devices connecting.

Exchange 2010 on Server 2008 R2

Error Message with Exchange Analyzer is:

An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Headers:
Content-Length: 1293
Content-Type: text/html
Date: Tue, 29 Oct 2013 15:21:13 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic realm="xxxxxxxxxx"
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Checked ISS Manager and Basic Authentication is enable
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Question by:andrew_2706
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3 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39609378
Reset the virtual directory to begin with.
In EMC, choose Server Config, Client Access. On the right will be Reset Virtual Directory. Choose the ActiveSync virtual directory and follow the wizard through.

Simon.
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Author Comment

by:andrew_2706
ID: 39610906
Thanks Simon, tried it and still the same error
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39614818
Which version of Exchange is this? Exchange 2010 SP?

Has it ever worked?

Simon.
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