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New user profile - causing anti-spam issues

I had a user with some strange outlook issues (out of office assistant not working and some other random strange things).  Created a new profile for her - instead of username its now username1.  username is still in AD but disabled.  
She signs in to AD as username1, her email address never changed.  I setup her outlook profile so she would get the email which is username@domain.com.
Using GFI Mail Essentials for anti-spam and user mentioned she doesnt get anti-spam reports or anything.  Support from GFI looked at her profiles in adsi edit and noticed username1 doesnt have any email addresses associated with it etc so its confused.
Not sure how to go about resolving this.  What is the "correct" procedure for a new profile for a user, what needs done in AD and/or EMC.
1 Solution
SeanSystem EngineerCommented:
if you created a new AD user then you will need to create an email account associated with that AD account. Sounds like an issue with autodiscover service as the user was unable to set out of office. I would make sure your autodiscover is working correctly before blaming the AD account.
Will SzymkowskiSenior Solution ArchitectCommented:
If this was an Outlook issue, first approch would be to create a new "Outlook" profile, not AD account. If you create a new Outlook profile this may have corrected the users experience with Out of Office.

What you can do (as you have already created a new AD account) disable the username and then go into "disconnected mailboxes" and attach the mailbox to username1. From there, when you login to Outlook you have the users original mailbox associated to username1.

rhwimmersAuthor Commented:
I did try new outlook profile first, that did not work, this was my next step.
I have several usernames disabled (old employees etc) but nothing shows up under disconnected mailboxes..
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Md. MojahidCommented:
did you try to change system with same account.
rhwimmersAuthor Commented:
rhwimmersAuthor Commented:
I have the original account username
new one is username1

How can I just move everything in exchange from username to username1, I think that will resolve my issues.
rhwimmersAuthor Commented:
I removed the entire account from exchange (thus AD) and have re-added and re-imported her mail (via pst).  The only remaining issue is now in outlook the contact list shows 2 of this users name and neither work.  How can I clear that up?
rhwimmersAuthor Commented:
own solution
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