?
Solved

Symantec Endpoint Manager is not seeing clients after installing Symantec Ghost.

Posted on 2013-10-29
1
Medium Priority
?
707 Views
Last Modified: 2013-12-09
I recently installed Symantec Ghost Suite 2.5 on MS Server 2008 that was already running Symantec Endpoint Protection v11.

As soon as I completed the Ghost install I started to receive weird log-in prompts on the SEP management console.  I uninstalled Ghost, restarted SEP services and then was able to log-in to SEP but I don't see any clients.

I feel like it's missing a connection to the SEP database.  Any thoughts?  Thank you
0
Comment
Question by:LenCepeda
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
LenCepeda earned 0 total points
ID: 39612690
Symantec support was finally able to assist.

Apparently, Symantec Ghost uses the same port # as Symantec Endpoint uses to communicate with the embedded database. Ghost doesn’t give use the option to use another port.  I didn’t have trouble running these two programs together previously because I installed Ghost first followed by Endpoint, which detects activity on that port and automatically assigns another during installation.  The only way to get this working on the same server would be to uninstall SEP, install ghost and reinstall SEP. (not a good idea).

Symantec tech support provided a tool called sylinkreplacer that basically scans the network for Symantec clients and copies a sylink xml file to each client and reestablishes the connection between console and client.  Took about 24 hours to complete the scan.  works great now.
0

Featured Post

Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as the high-speed power of the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Some site administrators might be considering how to filter incoming traffic to a site by identifying the domains or networks of the traffic source, in the same way that a spam filter does on an email server, such as blocking all emails sent from th…
PREFACE The purpose of this guide is to provide information to successfully add specific IIS 7.0 role services for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technol…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question