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PowerPoint 2010 SP2 Crashes

Posted on 2013-10-29
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Last Modified: 2013-11-14
At lest 2-3 times daily PowerPoint crashes on me with below Generated Event:

Faulting application name: POWERPNT.EXE, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: oart.dll, version: 14.0.7015.1000, time stamp: 0x51ccabed
Exception code: 0xc0000005
Fault offset: 0x0001fbf5
Faulting process id: 0x3874
Faulting application start time: 0x01ced4bb88f5e6a3
Faulting application path: C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\OFFICE14\POWERPNT.EXE
Faulting module path: C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\OFFICE14\oart.dll
Report Id: 704aeb83-40b0-11e3-a774-2c41388a1210

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Does not matter the file mostly.  Though the larger the file size the more often it will crash.  Event while running in PowerPoint /a mode the crashes still occur.
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Question by:BBDallas
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6 Comments
 

Author Comment

by:BBDallas
ID: 39610141
I have ran SFC and it returned: Windows Resource Protection did not find any integrity violations.
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LVL 25

Expert Comment

by:Echo_S
ID: 39610224
Are you doing anything specific when it crashes?

Head to File | Options | Addins. What's listed there?

Also, do this, http://www.pptfaq.com/FAQ00952_How_to_install_a_TEST_printer_driver.htm
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Author Comment

by:BBDallas
ID: 39610278
Mostly At the time of a Save.
however also when: Changing slides.
Changing large amounts of text's Font, Color, Highlight, Size or BIU.  on a single slide.


in the Com-addins DMPowerPoint2010 is a plug in that captures the save and open functions of office to save them into a collaborative suit and document management system.  Enabling or Disabling it does not have an effect on the frequency of the crashes.   I have noticed that oart.dll is almost always involved.
powerpoint-Comms.JPG
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LVL 25

Accepted Solution

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Echo_S earned 1500 total points
ID: 39610298
Well, I'd definitely try the printer driver as I suggested above. I know it sounds crazy, but it actually does often work.

I'd also disable all add-ins as a test.

Also in PPT head to File | Options | Advanced and tick the box to disable hardware acceleration. And I'd try turning down hardware acceleration in Windows if you can.
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Author Comment

by:BBDallas
ID: 39610321
I agree Its crazy, but its MS we are talking about here, so I will give that a whirl.
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LVL 25

Expert Comment

by:Echo_S
ID: 39610512
heh, I need a like button for that. :-)
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