Solved

PowerPoint 2010 SP2 Crashes

Posted on 2013-10-29
6
1,938 Views
Last Modified: 2013-11-14
At lest 2-3 times daily PowerPoint crashes on me with below Generated Event:

Faulting application name: POWERPNT.EXE, version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulting module name: oart.dll, version: 14.0.7015.1000, time stamp: 0x51ccabed
Exception code: 0xc0000005
Fault offset: 0x0001fbf5
Faulting process id: 0x3874
Faulting application start time: 0x01ced4bb88f5e6a3
Faulting application path: C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\OFFICE14\POWERPNT.EXE
Faulting module path: C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\OFFICE14\oart.dll
Report Id: 704aeb83-40b0-11e3-a774-2c41388a1210

Open in new window


Does not matter the file mostly.  Though the larger the file size the more often it will crash.  Event while running in PowerPoint /a mode the crashes still occur.
0
Comment
Question by:BBDallas
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 

Author Comment

by:BBDallas
ID: 39610141
I have ran SFC and it returned: Windows Resource Protection did not find any integrity violations.
0
 
LVL 25

Expert Comment

by:Echo_S
ID: 39610224
Are you doing anything specific when it crashes?

Head to File | Options | Addins. What's listed there?

Also, do this, http://www.pptfaq.com/FAQ00952_How_to_install_a_TEST_printer_driver.htm
0
 

Author Comment

by:BBDallas
ID: 39610278
Mostly At the time of a Save.
however also when: Changing slides.
Changing large amounts of text's Font, Color, Highlight, Size or BIU.  on a single slide.


in the Com-addins DMPowerPoint2010 is a plug in that captures the save and open functions of office to save them into a collaborative suit and document management system.  Enabling or Disabling it does not have an effect on the frequency of the crashes.   I have noticed that oart.dll is almost always involved.
powerpoint-Comms.JPG
0
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

 
LVL 25

Accepted Solution

by:
Echo_S earned 500 total points
ID: 39610298
Well, I'd definitely try the printer driver as I suggested above. I know it sounds crazy, but it actually does often work.

I'd also disable all add-ins as a test.

Also in PPT head to File | Options | Advanced and tick the box to disable hardware acceleration. And I'd try turning down hardware acceleration in Windows if you can.
0
 

Author Comment

by:BBDallas
ID: 39610321
I agree Its crazy, but its MS we are talking about here, so I will give that a whirl.
0
 
LVL 25

Expert Comment

by:Echo_S
ID: 39610512
heh, I need a like button for that. :-)
0

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question