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SharePoint 2010 Approval Workflow

Posted on 2013-10-29
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Last Modified: 2014-02-22
On a SharePoint 2010 enterprise installation I've created an approval workflow. The notification comes through via e-mail but when I try and select Open this Task from Outlook I'm getting two errors

Error 1: Could not open "URL of InfoPath Template"
Error 2: Outlook cannot open a new form. To open the file, access to the following form template is required: "URL of InfoPath Template"

Yet I can navigate via IE and approve the task.

The user account is a site collection admin (with full control to both the task list and document library where the infopath form is stored) and the site URL is in the Intranet zone in IE security.

I've tried doing a repair on Office 2010, tried every possible solution I could find on Google and none have worked so far.

What is preventing Outlook from being able to open the Task?
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Question by:eseinc
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LVL 15

Expert Comment

by:sharepointguru14
ID: 39852142
what are the permissions on the library that the form template is stored? (normally the root)
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Accepted Solution

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eseinc earned 0 total points
ID: 39864773
It was not a permission issue, it turned out to be an issue with temp files & form cache. Here were the steps to resolve it

1. Delete temp internet files (including form data)
2. Reset IE settings (Advanced Tab of Internet Options)
3. Start Menu > RUN > InfoPath /cache clearall
4. Navigate to C:\users\<username>\AppData\Local\Microsoft\InfoPath - delete Temp & Formcache folders
5. Start Menu > Run > %temp% - delete all files
6. Start Menu > Control Panel > default programs - IE - set this program as default
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Author Closing Comment

by:eseinc
ID: 39878978
These were the steps that needed to be completed to resolve issue.
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