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Office 2010 continually reconfigureing

Posted on 2013-10-29
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Last Modified: 2016-11-23
Running Microsoft Office Professional Plus 2010 on Windows 7, users continually have to allow  the product to reconfigure. It happens when the machine is first turned on. The first user has to wait for it to configure. A second user can run the product with out having the configuration run, except if the computer is shut down and restarted, or if it goes to sleep and is awoken. If either of these events happens it will go through configuration for the next user.

Start one of the Microsoft Office Applications, then a screen appears displaying the following messages.

-Please wait while setup prepares the necessary files
-Configuring Microsoft Office Professional Plus 2010
-The configuration for Microsoft Office Professional Plus 2010 is complete. To make your changes take effect, exit and restart any office programs

Once this is complete, if you close the configuration window and do not restart, if you select the file tab and help, It will show that the product is not activated. Restart the product and now the product is activated.

Also, if you select cancel to the configuration, it will Show the following. "Microsoft Office Professional Plus 2010 cannot verify the license for this application. A repair attempt failed or was canceled by the user. The application will now shut down."

I have tried the suggestions in Microsoft KB2528748 to no avail.

I have activation happening through KMS, my first use of KMS as until this year we have always run Win XP and office 2003. I think perhaps my problem lies here as I am a KMS idiot.

Users were not able to activate the product as they were not admins, so I sent out the following registry key with AD to allow them to activate it.

HKLM\software\Microsoft\OfficeSoftwareProtectionPlatform\UserOperations = 1

I do not recall the configuration issue until after I made this registry change, however it may just be coincidental.

All of the computers affected (100s of them) were created using an image deployed with Altiris Deployment Server. Another area I am illiterate in, Sysprep was used, but I only used the  Altiris default to keep it simple.

So what else? Hardware a mix of Dell OptiPlex computers, 210, 740, 745 and 755s. All with 2 - 4 GB of memory. Windows 7 Pro SP1 64bit. Office is of course 64bit as well. That is about all I can think of for now. Oh, active directory is running on Server 2008R2.  There are some computers that do not do any of this, all from the same image.


The following four events are recorded to set off the reconfigure.

Log Name:      Application
Source:        Office Software Protection Platform Service
Date:          10/29/2013 6:32:51 PM
Event ID:      1056
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      M14-233-078.XYZ.org
Description:
Some data has been reset. 0xC004D301 [1].
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Software Protection Platform Service" />
    <EventID Qualifiers="32768">1056</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-29T22:32:51.000000000Z" />
    <EventRecordID>8148</EventRecordID>
    <Channel>Application</Channel>
    <Computer>M14-233-078.XYZ.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>0xC004D301</Data>
    <Data>1</Data>
  </EventData>
</Event>


Log Name:      Application
Source:        Office Software Protection Platform Service
Date:          10/29/2013 6:32:51 PM
Event ID:      1056
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      M14-233-078.XYZ.org
Description:
Some data has been reset. 0x00000000 [2].
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Software Protection Platform Service" />
    <EventID Qualifiers="32768">1056</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-29T22:32:51.000000000Z" />
    <EventRecordID>8149</EventRecordID>
    <Channel>Application</Channel>
    <Computer>M14-233-078.XYZ.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>0x00000000</Data>
    <Data>2</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Office Software Protection Platform Service
Date:          10/29/2013 6:32:51 PM
Event ID:      1056
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      M14-233-078.XYZ.org
Description:
Some data has been reset. 0x00000000 [3].
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Software Protection Platform Service" />
    <EventID Qualifiers="32768">1056</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-29T22:32:51.000000000Z" />
    <EventRecordID>8150</EventRecordID>
    <Channel>Application</Channel>
    <Computer>M14-233-078.XYZ.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>0x00000000</Data>
    <Data>3</Data>
  </EventData>
</Event>


Log Name:      Application
Source:        Office Software Protection Platform Service
Date:          10/29/2013 6:32:51 PM
Event ID:      1022
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      M14-233-078.XYZ.org
Description:
The system has been tampered. 0xC004D301
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Office Software Protection Platform Service" />
    <EventID Qualifiers="32768">1022</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-29T22:32:51.000000000Z" />
    <EventRecordID>8151</EventRecordID>
    <Channel>Application</Channel>
    <Computer>M14-233-078.XYZ.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>0xC004D301</Data>
  </EventData>
</Event>
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Comment
Question by:msmikestewart
  • 2
3 Comments
 
LVL 34

Expert Comment

by:Dan Craciun
ID: 39610759
Can you verify the service "Office Software Protection Platform" is started and running before the users try to open/create an Office document?

HTH,
Dan
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Accepted Solution

by:
msmikestewart earned 0 total points
ID: 39612368
According to the windows log files yes it is running.

At any rate, In the process of compiling all the information last night for the submission, I beleieve I have solved my own problem.  I had all the info fresh in my head, got home, went out in the garage, puttering, had a few beers and it struck me like a on of bricks.

It was the registry hack I place into AD to allow non admins to activate the product. It was aplied to the computer, not the user. Therefore each time it awoke or was turned on, it changed the registry. It changed it from one to one, but none the less the system saw it as a change and needed to reconfigure itself. Got rid of the hack and the problem at about the same time!
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Author Closing Comment

by:msmikestewart
ID: 39621087
Simply because it solved my problem. Probably would not have figured it out if I had not taken the time and effort to sort through the details to submit the question! My fault it happened so not a whole lot of credit due for fixing it. In other words I only undid my own doing!
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