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Exchange 2010 not receiving email for a particular domain

Posted on 2013-10-29
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Last Modified: 2013-11-04
Hello

I have an exchange 2010 server . For a certain reason an email sent to my account is not delivered to my outlook account

More strange the expeditor sent the mail to my personnal email and when i forward that email to my exchange server the mail is still not receive
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Question by:gazambey
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6 Comments
 
LVL 5

Accepted Solution

by:
Recept earned 500 total points
ID: 39610791
Do you have a hosted or internal spam filter? Does the email have any attachments? Can you check the Exchange message logs?

Exchange Management Console -> Toolbox -> Message Tracking

Just select a suitable Start and End time and enter the recipient email address then click Resolve Sender.
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Author Comment

by:gazambey
ID: 39610898
hello peter

The mail have attachments and the mails have some pictures as signatures

i have check the message tracking logs I have 2 events
1 Receive event and 2 minutes after a failed event
Source : Agent
EventID: FAIL
SourceContext: Pme12Transport
0
 

Author Comment

by:gazambey
ID: 39611079
Hello all

I discover what was holding the mail . I Lunch a request on google to understand what is this agent it appears it a component for Puremessage for Exchange

Im not the one who installed this product and going to puremessage i discover that messages was classified as "Suspected Spam " and thus not delivered

for the moment i'll stop puremessage scanning to find the good configuration
0
 

Author Comment

by:gazambey
ID: 39612700
I've requested that this question be closed as follows:

Accepted answer: 0 points for gazambey's comment #a39611079

for the following reason:

the solution of deactivating the Puremessage resolve the issue
0
 
LVL 5

Expert Comment

by:Recept
ID: 39612701
I don't want to sound petty but my suggested solution was to check for internal spam filters and the solution was an internal spam filter. Should that not warrant the awarding of points?
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