Microsoft office single image 2010

Posted on 2013-10-30
Last Modified: 2013-12-12
I received the update Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition, late yesterday night -

Since starting the machine this morning, every time i start excel or word i get a message - please wait while Windows configures Microsoft Office Single Image 2010
Question by:AMITKHER
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LVL 92

Expert Comment

by:John Hurst
ID: 39611168
I have had SP2 installed for a while on my Windows 7 Pro 64-bit machine and also on comparable client machines with no problem.

Try an Office Repair. Go to Control Panel, click on Microsoft Office, Change and Repair.

If a repair does not work, uninstall Office, restart, install Office again (Full, not Typical except for languages you do not use), update SP1, then SP2 and patch fully.

Also make sure all Windows 7 optional updates have been done. Some of the .NET Framework updates may still be sitting in Optional.

.... Thinkpads_User

Author Comment

ID: 39619526
apologies for not having responded

have tried everything other than un-insstall/re-install
will do that in the next few days & revert
thanks for the help

Author Comment

ID: 39659560

un-install/re-install has not solved the issue, now even MS Outlook is going through the same process
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LVL 92

Accepted Solution

John Hurst earned 500 total points
ID: 39659885
The next steps are to:
1. Try a new Windows User Account (Profile). The current profile could be corrupted.
2. Run System File Checker. Run SFC /SCANNOW and allow to complete. Restart and check.
3. Finally, run a Windows 7 Repair Install as that may solve the problem.

Here is a Seven Forums Tutorial for a Repair Install

... Thinkpads_User

Author Comment

ID: 39661632
already tried new user pofile, that didn't work either
will try the next step

Author Comment

ID: 39714229

the repair install seems to have worked; apologies for the delay & thanks for the help :)
LVL 92

Expert Comment

by:John Hurst
ID: 39714252
@AMITKHER - Thank you for the update and I was happy to help.

.... Thinkpads_User

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