.XLS Attachments OWA 2010

Good morning Experts,

I am encountering a problem reported by a user who receives a daily report. He has expressed that he can't open the .XLS attachment when saving through Outlook Web Access or on his phone. The text when opening the document states "The attachment was removed because it contains data that could pose a security risk". We are running Exchange 2010 SP3 with Update Rollup 2 on Server 2008 R2. There was alot of information out there about this but I have had no luck with a resolution. Below are the steps I have tried.

1. Confirmed the following fix was contained in a previous update: http://support.microsoft.com/kb/983200
2.Verified the BypassOwaXmlAttachmentFiltering was set to true already in the web.config
3.Added .XLS to the force Save list for both Public and Private computers in the OWA properties.
4. Tried adding the .XLS attachment to the Always allow list for both Public and Private computers.

Still the issue persists. Any advice would be much appreciated.

Thanks,
Jesse Conkey
PCNS_TechAsked:
Who is Participating?
 
Ahmed786Connect With a Mentor Commented:
May be problem from his Antivirus side, if issues lies within that sender.
0
 
Ahmed786Commented:
Is this the only user facing this problem ? or entire organization ?

Also please let us know whether only excel file is not opening or word or powerpoint aswell?
0
 
Ahmed786Commented:
Also just want to ask whether that user is able to open the same file on Outlook ? or any other user whose excel attachment or any other attachment is not opening via OWA.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
PCNS_TechAuthor Commented:
It appears to be an organization wide issue as the same document will not open for the administrator account through OWA. Other documents appear to open with no problem (.XLSX, .DOCX).I am curious if this may be something wrong on the senders end as I have just created a test .xls attachment and emailed it from my Gmail account and I was able to open the attachment with no problems.
0
 
Ahmed786Commented:
So you mean to say that only .XLS attahment from specific customer only it causes this problem right ?

So yes this might be problem within there, also try to check email attchment from other domain , other then hotmail, rediffmail or yahoo.
0
 
PCNS_TechAuthor Commented:
I have tried zipping the attachment and sending from another external account. When opening this attachment I got the same error. Also tested from the the gmail and hotmail address with a test.xls and it opened fine. I am seeing if we can have the sender of the problematic email create a test .xls file and email it to see if the issue lies with all from this address or just these automatically generated emails.
0
 
Ahmed786Commented:
Hey have u got something ?
0
 
PCNS_TechAuthor Commented:
We determined it was only this one daily attachment as the company was able to create an excel spreadsheet and send it fine. We left this with their IT department. Thanks for all your suggestions.
0
All Courses

From novice to tech pro — start learning today.