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Can't login to Sonicwall TZ180

Hi,
We've recently taken over the support of a company that has in place a Sonicwall TZ180. I'm trying to login to the config interface through a browser using the local IP address of X0 (192.168.250.254), from a computer on the same LAN. The only information we've been given is the username and password for this appliance (in addition to the IP address). We just can't get into it to make any changes.

The browser just comes back with web page unavailable. We've been trying a number of different browsers as well as using https://, but no luck. Am I missing something or what?

convergint

The older Sonicwalls can be brutal with browser choice. I've had the best luck with Chrome for managing Sonicwalls. If you haven't tried yet, try using IE8 or 7 as well, I've had problems with IE9 for some Sonicwalls.

Do you get the login page on both the HTTP and HTTPS?

XLITS

ASKER

Hi Thanks for the reply. I've tried IE7, Firefox and Chrome. I cannot get to a login page using any of these. That is the same for HTTP & HTTPS.

ASKER CERTIFIED SOLUTION

Blue Street Tech

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XLITS

ASKER

OK, thanks for that. I'll give that a try as soon as I get the chance and post back results.

XLITS

ASKER

Thanks again. We do have a backup file that we can restore if we need to do a factory reset. We are going try a few things first and I'll keep you posted. I greatly appreciate your assistance.

XLITS

ASKER

Hi, thanks again for your assistance. We ended up doing a factory reset and restore of the backup. Everything is working again and we have access to the config interface.

Blue Street Tech

Nice! Glad I could help and thanks for the points!