Solved

RokAjax Search Function

Posted on 2013-10-30
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Last Modified: 2013-11-12
Hi

I have installed a RokAjax Search function or button on my website. However it is not working well - please see (http://a1telecomms.co.za/)

When i try search for something or try type in anything for that matter - it keeps search or spinning around as if its doing something but actually not, it has worked before in the past but i am not too sure why this is happening now.

How do i fix this issue??

TX
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Question by:shaunwingin
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19 Comments
 
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Assisted Solution

by:Rob
Rob earned 500 total points
ID: 39613334
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Expert Comment

by:Rob
ID: 39613335
Error: 0 - SQL=SELECT CONCAT_WS(': ', i.alias, i.issue_summary) AS title, CASE WHEN CHAR_LENGTH(i.resolution_summary) THEN CONCAT_WS(': ', i.issue_description, i.resolution_summary) ELSE i.issue_description END AS text, i.created_on AS created,p.title AS section, i.id as slug, '2' AS browsernav FROM hq74m_it_issues AS i INNER JOIN hq74m_it_projects AS p ON p.id = i.related_project_id WHERE (( LIKE '%%' OR LIKE '%%' OR LIKE '%%' OR i. LIKE '%%')) AND i.state = 1 AND i.public = 1 ORDER BY DESC LIMIT 0, 50
0
 

Author Comment

by:shaunwingin
ID: 39613689
Hi Tagit - Thanks for your feedback,i see you have identified that i have a SQL Query issue, how do i fix/resolve it??
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LVL 43

Expert Comment

by:Rob
ID: 39615235
Who handles the SQL queries? Sounds like its not you?  Could also be a database issue. You'll need to do some further digging
0
 
LVL 43

Expert Comment

by:Rob
ID: 39615986
I would start with what the query is and try running it on the database server via an interface such as phpMyAdmin or MySQL Workbench.  If that works then you'll need to look at the server etc etc until you can narrow it down.  At this stage it doesn't look to be anything to do with your ajax, javascript or webpage but rather the server and database.
0
 

Author Comment

by:shaunwingin
ID: 39629609
My server host has confirmed that the query & MySQL Workbench is fine - errors or error logs, so it cant be that......I have also updated RockAjax Search plugin to its latest version but still not working.
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LVL 43

Expert Comment

by:Rob
ID: 39629867
I'm pretty sure it's your query.... this doesn't make sense:
WHERE (( LIKE '%%' OR LIKE '%%' OR LIKE '%%' OR i. LIKE '%%'))
0
 

Author Comment

by:shaunwingin
ID: 39630324
Where did you find that code??
0
 
LVL 43

Expert Comment

by:Rob
ID: 39631499
It's in the error. I've also posted the error above
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Author Comment

by:shaunwingin
ID: 39633008
My normal default Search bubble that comes with Joomla is not working as well.
0
 
LVL 43

Expert Comment

by:Rob
ID: 39633019
Have you recently tried to update joomla? What have you changed? These kind of errors don't happen on their own.
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Author Comment

by:shaunwingin
ID: 39633043
yes. I have updated Joomla & rokAjax Search plugin. Everything is up to date - that's why i am so puzzled why it is not working.

See attached.
Screenshot-1.png
Screenshot-2.png
0
 

Author Comment

by:shaunwingin
ID: 39633044
Is there maybe an alternative bubble that i can use that you perhaps know of?
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LVL 43

Expert Comment

by:Rob
ID: 39633073
Sorry not off the top of my head but it does look like it's not compatible with that version of joomla. Can you confirm that?
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Author Comment

by:shaunwingin
ID: 39633151
LOL - how?
0
 
LVL 43

Expert Comment

by:Rob
ID: 39633170
What version of joomla are you running? Says rokajax is compatible with 2.5 and 3.x
Have you contacted rokajax directly on this issue?
0
 

Author Comment

by:shaunwingin
ID: 39638081
I see what you mean. I am using version 3.2.0


Does RokAjax have a support forum platform?? Can i have think to it if you have it pls??
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Accepted Solution

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Rob earned 500 total points
ID: 39638347
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Author Closing Comment

by:shaunwingin
ID: 39640951
Thanks for your help mate.
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