ACT FOR SAGE 2013 - Cannot open pad file

My OS is win 7 prof 64 bit and I use ACT for Sage 2013.  My pc went thru a virus attack and it was cleaned up by McAfee's fee based support where I have an account.  But now when I open ACT and try to open the same file, it does not do so.  I tried restoring an old back up to a separate directory, and even tried to open this, and it failed to open.  Nothing just happened.
I am the only user in the pc and there is no password for the ACT file.
I have Symantec's End point security protection, and at the moment, the following are disabled ;
internet Email Auto-protect, and
Outlook Auto protect
Whenever I open ACT, I get the error ; Navigation to the web page was cancelled.  
Hope the experts can show me how to fix this.  Thank u.
jegajothyretiredAsked:
Who is Participating?
 
Mike LazarusConnect With a Mentor Act! Evangelist - CRM ConsultantCommented:
See this knowledgebase article:
http://kb.swiftpage.com/app/answers/detail/a_id/22628

If that fails, you may need to do a reinstall as the virus cleanup may have removed or damaged some files
0
 
jegajothyretiredAuthor Commented:
thank u.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.