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ACT FOR SAGE 2013 - Cannot open pad file

Posted on 2013-10-30
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My OS is win 7 prof 64 bit and I use ACT for Sage 2013.  My pc went thru a virus attack and it was cleaned up by McAfee's fee based support where I have an account.  But now when I open ACT and try to open the same file, it does not do so.  I tried restoring an old back up to a separate directory, and even tried to open this, and it failed to open.  Nothing just happened.
I am the only user in the pc and there is no password for the ACT file.
I have Symantec's End point security protection, and at the moment, the following are disabled ;
internet Email Auto-protect, and
Outlook Auto protect
Whenever I open ACT, I get the error ; Navigation to the web page was cancelled.  
Hope the experts can show me how to fix this.  Thank u.
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Question by:jegajothy
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Mike Lazarus earned 2000 total points
ID: 39611929
See this knowledgebase article:
http://kb.swiftpage.com/app/answers/detail/a_id/22628

If that fails, you may need to do a reinstall as the virus cleanup may have removed or damaged some files
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by:jegajothy
ID: 39612001
thank u.
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