Solved

ACT FOR SAGE 2013 - Cannot open pad file

Posted on 2013-10-30
2
1,437 Views
Last Modified: 2013-10-30
My OS is win 7 prof 64 bit and I use ACT for Sage 2013.  My pc went thru a virus attack and it was cleaned up by McAfee's fee based support where I have an account.  But now when I open ACT and try to open the same file, it does not do so.  I tried restoring an old back up to a separate directory, and even tried to open this, and it failed to open.  Nothing just happened.
I am the only user in the pc and there is no password for the ACT file.
I have Symantec's End point security protection, and at the moment, the following are disabled ;
internet Email Auto-protect, and
Outlook Auto protect
Whenever I open ACT, I get the error ; Navigation to the web page was cancelled.  
Hope the experts can show me how to fix this.  Thank u.
0
Comment
Question by:jegajothy
2 Comments
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 500 total points
ID: 39611929
See this knowledgebase article:
http://kb.swiftpage.com/app/answers/detail/a_id/22628

If that fails, you may need to do a reinstall as the virus cleanup may have removed or damaged some files
0
 

Author Closing Comment

by:jegajothy
ID: 39612001
thank u.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Cybersecurity has become the buzzword of recent years and years to come. The inventions of cloud infrastructure and the Internet of Things has made us question our online safety. Let us explore how cloud- enabled cybersecurity can help us with our b…
This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now