Cant copy data from inside a VDI to desktop. I have one user who can though

Ive got two users who use VDI (Virtual Desktop from VMWare) to do their work. Once they have computed the things they need to do, they copy the end result INSIDE of VDI to the clipboard and paste it in notepad on their desktop OUTSIDE of VDI. Basically manually exporting data from inside the VDI.

One user can do this no problem... Sara.... whereas Ben cannot. I had Ben login over at Saras workstation and he still cant do it. so its got to be something with the policy on Bens accoun t right?

I found this article
http://www.boche.net/blog/index.php/2011/11/22/enabling-vmware-view-pcoip-copypaste/

 But to be honest I dont really understand what I need to do. I have admin rights to the server so I can modify what I need to.

 Any help is appreciated. Thanks!
ITCaveManAsked:
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dipopoCommented:
Is this over PCOIP or RDP?
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dipopoCommented:
Look at applying the VMware View policies on the View connection server.

c:\Program Files\VMware\VMware View\Server\extras\GroupPolicyFiles\

pcoip.adm

If you have already enabled this, performing a gpupdate /force will not apply it but rather a reboot of the client work station.
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