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Windows Server Backup Fails before it starts - Event id 517, 513

Posted on 2013-10-30
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Last Modified: 2013-11-19
I am trying to use the native windows server backup utility to perform a FULL windows backups onto my remote share on my NAS.

I followed these steps: KB http://support.microsoft.com/kb/2009272/en-US

..but the problem continues.

My backup job fails instantly with the following error:

overview
event id 513
event id 517
message
failed
--
thx
t
0
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Question by:tobe1424
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15 Comments
 
LVL 46

Expert Comment

by:noxcho
ID: 39611887
In command line type: vssadmin list writers
post the output here. It is not able to find the Microsoft VSS Server. It is either disabled or malfunctioning.

Update: looked your last screen shot. Is there any other partition except MSR partition that does not have a drive letter?
Check all of your partitions with CHKDSK /f and retry the backup.
Also, tell me how much space is used on 100MB MSR partition.
And VSS command should be run in any case.
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Author Comment

by:tobe1424
ID: 39612064
the vssadmin list writers command output seems find

Last error: No error

diskmgmt.msc

volumes
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LVL 46

Expert Comment

by:noxcho
ID: 39612332
The third partition is the culprit. It s marked as RAW and VSS cannot take snapshot of it. Do you know what thpe of partition is it? Have you created it?
If you do not have data on it then delete it and create new partition instead of it. Then try again your backup.
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Author Comment

by:tobe1424
ID: 39612498
oh ok.

I am not sure how I ended up creating the partition or if it was created on its own.

But I can definitely delete it or add it to one of my other volumes.
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Expert Comment

by:noxcho
ID: 39612726
Yes, try first to delete it and then run the backup. This way you will know if any other thing is blocking the backup.
Plus I would suggest your some third party backup software which is definitely more flexible than Windows Server Backup. I personally use Paragon Hard Disk Manager 12 Server Basic, have a look on it: http://www.paragon-software.com/small-business/index.html
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Author Comment

by:tobe1424
ID: 39614347
I just deleted the partition and the files backup job failed with the same message. Do you think it may be worth while to reboot the machine?
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LVL 46

Expert Comment

by:noxcho
ID: 39614463
Can you try to backup partition after partition?
Let's say MSR only, then C: or data from it, then D: etc.
So to narrow the problem to its bottleneck.
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Author Comment

by:tobe1424
ID: 39617858
will do now..
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Author Comment

by:tobe1424
ID: 39617998
i can't try on the original server with the issue. But I do have a windows 2012 r2 server with the same MSR partition. I tried what you told me. MSR seems to be the culprit.

How can i perform a baremetal backup if i cannot back up the MSR?
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Expert Comment

by:noxcho
ID: 39618209
Normally it should backup it also. Can you assign a drive letter to this partition?
Or use simply another backup application which does not have problems like Microsoft.
For example try the trial version of this tool: http://www.paragon-software.com/small-business/hdm-business/
Are you able to take backup of your drive with this tool?
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Author Comment

by:tobe1424
ID: 39622842
at the moment I cannot use paragon. I am in the process of getting approved for a new version of Symantec Backup Exec. In the meantime I must use the windows solution

After assigning a drive letter (F:) to the MSR, the job fails with the same message.

MSR is clearly the issue here. But I cannot perform a bare metal backup unless this is selected.

What else can i do?

thx
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LVL 46

Expert Comment

by:noxcho
ID: 39623592
Paragon was suggested for troubleshooting purposes only> Means that it has good error reporting.
Check if MSR partition has Volume Shadow Copy enabled on it. If yes then delete existing copies through advanced properties of My Computer.
Also if MSR has drive letter on it then you can run CHKDSK on this partition. Do it.
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Author Comment

by:tobe1424
ID: 39632013
i ran chkdsk on the msr partition. It took 5 seconds. I doubt this fix anything as no errors were found.
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Author Comment

by:tobe1424
ID: 39633702
Is this related the VSS or the drive itself?
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Accepted Solution

by:
noxcho earned 500 total points
ID: 39635275
Usually VSS needs at least 15% of partition size free for snapshot taking. Otherwise it would fail. The other possible culprit would be errors in file system. The fact that other partitions do backup ok indicates that issue is not VSS in your case but the MSR partition itself.
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