Huges Net Satellite and wireless Router issues
Posted on 2013-10-30
We have a client with Hughes Net Satellite internet at a large farm house. They have a Hughes Net HT 1000 satellite modem.
They are having issues with the connection and we are at a loss. There is currently only one MAC PowerBook notebook there that uses the internet.
A few years ago we installed a Netgear Wireless router older WNR3500. It seems to have been working but now the owner is having problems. He loses connection to internet and when he does have connection he in not getting email from his Exchange Server at his office on the MAC ( the configuration on the MAC seems ok as he gets the email when he is at his other home with a Verizon FIOS internet connection) All very strange.
Note the owner is not at all computer savvy and doesn’t explain what all happens very well to help us help him.
I tested when I went onsite with the MAC and with my Dell Latitude E56520 notebook (Win 7 Pro ) It seemed that the connection was slow on the Windows notebook 2down/ .3 up that’s “.” The MAC sometimes lost connection and can’t even get to the full web page to run speed test. Regardless of wirelessly or hard wired to the Netgear in an Ethernet port on it. They are supposed to get15donw and 2 up but know that is not realistic all the time but 2/.3 is not good at all.
The latency test is like 800ms which Hughes agrees is slow but “normal” for Satellite.
When talking to Hughes Net I plugged directly into the one port on the HT 1000 and same things and symptoms. Slow speed test or MAC not connecting to speed test web site at all. Hughes Net told me that the HT 1000 and speed was bad so they are sending HT1100. A newer model. Hughes Net also said they don’t support wireless and pretty much don’t have any help for connecting a wireless router behind the HT1000 modem. Also they seemed confused when I talked about DHCP and DNS setup on the HT 1000 and the Netgear.
The owner is at the house and the new HT1100 came but he says it doesn’t work, has a read problem lite on it or the interface not really sure what he means. Told him to try plugging into the HT 1100 and taking Netgear out of mix. Says no good but went back to plugged into the HT1000 and he gets no web pages but getting his MAC @me.com emails but not Exchange. Just nuts. He also said Hughes Net may send someone out to the farm (middle of nowhere sort of) and find a router that works with the HT 1000 or HT1100. I think there is more to this and not sure what Hughes Net talking about.
We have a couple of Netgear Pro Safe FVS318 wireless routers there they can use but he can’t setup himself. I hate satellite and Wi-Fi!
Anyone have any experience on setting up a wireless router behind a Hughes Net 1000?