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Removing Exchange data from users own iPhone

Posted on 2013-10-30
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Last Modified: 2013-10-30
We have a user laving the company, she has exchange mail configured on her personal iPhone. We do not want her to have access to mail on this device from a couple of days before she leaves or the cache that it creates.  Basically we want to delete the whole config of the company exchange from her phone.

Is there a way of doing this?
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Question by:wannabecraig
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Expert Comment

by:stu29
ID: 39611978
Go to Settings > Mail, Contacts, Calendars, Select the Exchange Account in question and choose delete at the bottom.  This will remove all relevant info.

Got in to Exchange ESM and remove her active sync permissions.
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Author Comment

by:wannabecraig
ID: 39611989
Hi, I want to do this from Exchange, not the phone.
I can use the 'manage mobile phone' tool but if I use that will the user ever be able to add the exchange account onto their phone again?
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Expert Comment

by:Mahesh Sharma
ID: 39611992
You can wipe the device from exchange console, but this will reset everything from user's phone
Right click on mailbox -> Manage mobile device -> Choose Wipe Device
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Author Comment

by:wannabecraig
ID: 39611997
@ mks

what do you mean everything?  Not their entire phone?  Just exchange stuff?
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Assisted Solution

by:Mahesh Sharma
Mahesh Sharma earned 250 total points
ID: 39612015
Wipe would delete everything from mobile device.
Disabling Active Sync for mailbox would disable user to sync her device with server but it wouldn't clear the cache.
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Accepted Solution

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stu29 earned 250 total points
ID: 39612017
A WIPE is a total clean on their phone.  It will reset it back to defaults.

There is no way I know to just remove the account from the phone via exchange,  The closest you would get would be creating a new Exchange Active Sync Policy and apply it to the user, setting the SYNC for one day.  Once applied, set the email account to not receive email for 24 hours, the remove active sync permissions in ESM. (if you do not set the account to not receive mail .. you would lose only one days mail on the device).
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Author Comment

by:wannabecraig
ID: 39612056
you can set the account not to receive mail for a time period?
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Expert Comment

by:stu29
ID: 39612095
You would have to do this manually unfortunately.
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