lford8300
asked on
Outlook 2010 .pdf Attachment signed, saved, but when attachment is forwarded or reopened the signature is not there
(1) Outlook .pdf is opened in Acrobat X (or 9) and then it's signed using a .pdf signature.
(2) Click "Save As" and "My Documents is default". If you save and then open the e-mail attachment, it's not signed-it's the original unsigned .pdf document.
(3) ANOTHER user gets the same .pdf document attachment, opens in Acrobat 9, signs the document and then forwards it to the next person for signature. It seems to work because when this person uses "Save" or "Save As" in Acrobat, the default directory is the Outlook temporary directory instead of My Documents. I believe if the other users had their default "Save As" directory as the Outlook temporary directory instead of "My Documents" this would work. How would you accomplish this change? Any other suggestions?
Thank you.
(2) Click "Save As" and "My Documents is default". If you save and then open the e-mail attachment, it's not signed-it's the original unsigned .pdf document.
(3) ANOTHER user gets the same .pdf document attachment, opens in Acrobat 9, signs the document and then forwards it to the next person for signature. It seems to work because when this person uses "Save" or "Save As" in Acrobat, the default directory is the Outlook temporary directory instead of My Documents. I believe if the other users had their default "Save As" directory as the Outlook temporary directory instead of "My Documents" this would work. How would you accomplish this change? Any other suggestions?
Thank you.
ASKER
Because the default when saving is "My Documents", this does not work. The document is saved to "My Documents" but not the temporary directory. When you forward the document, the Acrobat signature is not there.
Do you know of any way to have the user's default put BACK to the Outlook temporary directory? Or do you have any other suggestions? I've seen many hints for changing the default save directory for outlook attachments from the temporary directory to "My Documents" but I haven't seen it the other way around.
Thank you.
Do you know of any way to have the user's default put BACK to the Outlook temporary directory? Or do you have any other suggestions? I've seen many hints for changing the default save directory for outlook attachments from the temporary directory to "My Documents" but I haven't seen it the other way around.
Thank you.
ASKER
Additionally, changes to Word and Excel documents are saved correctly. It's changes to .pdf files only that are not saved.
Thank you.
Thank you.
ASKER
More information: It appears that it is the signature that is not saved to the e-mail (it's saved to My Documents). Document modifications (Highlighting, for example) is saved to the e-mail if we have enabled editing of the attachments.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
User can now edit .pdf attachment and save directly back to e-mail and forward for further signatures/approval.
The process is this:
1. Select the incoming email with the PDF attachment
2. Hit the Forward button in Outlook
3. Double click on the PDF attachment from the forwarded email to open it in the default application
4. Make the changes, hit Save (not Save As), close Acrobat
5. Address the email and send it on.
The modified document is then forward to the next recipient
Hope that helps!
...Terry