Solved

CUC Administration Log on failed

Posted on 2013-10-30
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Last Modified: 2014-03-16
Hello.... I had to move the publisher of a CUC HA pair to a different geographic location and successfully changed the IP address in the browswer then CLI, then had to revert everything because I forgot to make the changes in the browser admin for CCX and CUP.
After reverting I now get log on failed for CUC and http 404 error for CCX. I tried all the account and password reset options I could find online then opened a TAC service request. TAC's recommendation is rebuild the server.
I'm reaching out on the very slim chance that someone can recommend another option.
Will be extremely grateful for any suggestions.
Thank you.
Vincent
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Question by:cavacamite
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6 Comments
 
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Expert Comment

by:José Méndez
ID: 39613409
When you say CUC, you mean Cisco Unified CallManager, or Cisco Unity Connection? The symptoms description is not clear. What happens when you point the browser to the old callmanager  IP address?
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Author Comment

by:cavacamite
ID: 39613901
Mr Wonka.... my apologies for not being clear.
I mean Unity Connection. We have CUCM, CUC, CCX and CUP VMWare on an ESX. CUCM is fine after moving the server but CUC and CCX are not. I haven't even tried CUPS yet. They all now have the old ip addresses and it is getting to the old IP address that's the problem.
I was able to log in to CUCM and CUC to change the IP address back from the new to the old but now cannot get in to CUC change from the old back to the new.
For Unity the symptom is when logging in to CUC administration I get "Log on failed".
For CCX, still the old IP as it was never changed, the symptom is http 404 error before getting the login screen.
Thanks.
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Author Comment

by:cavacamite
ID: 39645291
Update .... Had to rebuild the Unity Connection and UCCX servers. Call Manager, Unity and Presence servers are up and in production. UCCX server I rebuilt but trying to figure out how to restore from the subscriber to the publisher since we cannot find the DRS backups.
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LVL 20

Expert Comment

by:José Méndez
ID: 39645393
You mean promoting the UCCX subscriber to Publisher node?
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Accepted Solution

by:
cavacamite earned 0 total points
ID: 39645571
I mean restoring data from the subscriber to the publisher. I actually did find the DRS backup of the publisher and found document http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_D9AB2A78_00_disaster-recovery-system-for-uccx_chapter_00.html#UCCX_TK_RF746277_00 for restoring from DRS followed by restoring from the subscriber.
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Author Closing Comment

by:cavacamite
ID: 39932321
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