Solved

Office 2011 and Mavericks OS

Posted on 2013-10-30
7
864 Views
Last Modified: 2013-11-04
Hi,
After upgrading a Mac Pro that was running Mountain Lion to Mavericks, Microsoft Office 2011 for mac closes unexpectedly. This affects Powerpoint Word and Excel. All updates have been done on the Mac side as well as the Microsoft Office. Any ideas would be great
0
Comment
Question by:StefanoRosati
  • 4
  • 3
7 Comments
 
LVL 28

Expert Comment

by:jhyiesla
ID: 39614065
I have a similar set up to you.  I was running ML and upgraded it to Mavericks. I have Office 2011 installed with the latest patches and I am not experiencing any issues and I have had Word up on it quite a bit since I upgraded the OS. I'd suggest, removing Office from your Mac and reinstalling the product plus all patches,
0
 

Author Comment

by:StefanoRosati
ID: 39614080
Tried that. Uninstalled Office 2011 according to Microsoft KB 2398768, reinstalled completely and did all updates. No difference.
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 39614093
Since I know it works, the only other suggestion that I can think of is to fire up Disk Utility, select that disk and do a repair disk permissions.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:StefanoRosati
ID: 39615320
Sorry but it did not fix the problem. I even booted the MacPro with cmd+r and did a OS X reinstall and the Office Applications still crash. See error log below. Thanks

Process:         Microsoft PowerPoint [360]
Path:            /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Identifier:      com.microsoft.Powerpoint
Version:         14.3.8 (14.3.8)
Build Info:      Unknown-130913~0
Code Type:       X86 (Native)
Parent Process:  launchd [156]
Responsible:     Microsoft PowerPoint [360]
User ID:         501

Date/Time:       2013-10-30 18:47:29.500 -0400
OS Version:      Mac OS X 10.9 (13A603)
Report Version:  11
Anonymous UUID:  ABAEAED9-1EFA-FB59-E6FB-3BDD3E8CBDAA
0
 
LVL 28

Accepted Solution

by:
jhyiesla earned 500 total points
ID: 39616368
Does this only happen with your user ID? Try logging is as someone else and see if the issue continues.
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 39616403
I also found this as a possible solution:



I have several Machines which run MS Office 2011 perfectly fine with Mavericks. I would suspect some corrupt settings or cache is the reason for your problem. Try the following:

try moving the Folder "~/Documents/Microsoft-User Data" somewhere else (f.e. the Desktop) and try starting Word
try moving the folder "~/Library/Application Support/Microsoft/Office" somewhere else (f.e. the Desktop) and try starting Word
In both cases the Folder will be recreated with default settings, so if Word starts without problem again you know the source of your problems. If not you can delete the newly created folders and replace them with your previous one.

Please try that and post some feedback.

Update by asker: removing the above folders didn't help ... but removing ~/Library/Saved Application State/com.microsoft.Word.savedState did.
0
 

Author Closing Comment

by:StefanoRosati
ID: 39621415
I created a new user account with admin privileges and sure enough, all MS Office apps work just fine. After a bit of research online as to what could be causing this, I found that for the user account that didn't work, the fonts were corrupted. Reset to standard fonts using the Font Book application and all MS Office apps work fine. Thanks
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In case Office 2010 has not been deployed in your environment, this article may be quite useful. In our office, we wanted a way to deploy Microsoft Office Professional Plus 2010 through an automated batch file via logon script. This article is docum…
No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question