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Office 2011 and Mavericks OS

Posted on 2013-10-30
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Last Modified: 2013-11-04
Hi,
After upgrading a Mac Pro that was running Mountain Lion to Mavericks, Microsoft Office 2011 for mac closes unexpectedly. This affects Powerpoint Word and Excel. All updates have been done on the Mac side as well as the Microsoft Office. Any ideas would be great
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Question by:StefanoRosati
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7 Comments
 
LVL 28

Expert Comment

by:jhyiesla
ID: 39614065
I have a similar set up to you.  I was running ML and upgraded it to Mavericks. I have Office 2011 installed with the latest patches and I am not experiencing any issues and I have had Word up on it quite a bit since I upgraded the OS. I'd suggest, removing Office from your Mac and reinstalling the product plus all patches,
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Author Comment

by:StefanoRosati
ID: 39614080
Tried that. Uninstalled Office 2011 according to Microsoft KB 2398768, reinstalled completely and did all updates. No difference.
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LVL 28

Expert Comment

by:jhyiesla
ID: 39614093
Since I know it works, the only other suggestion that I can think of is to fire up Disk Utility, select that disk and do a repair disk permissions.
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Author Comment

by:StefanoRosati
ID: 39615320
Sorry but it did not fix the problem. I even booted the MacPro with cmd+r and did a OS X reinstall and the Office Applications still crash. See error log below. Thanks

Process:         Microsoft PowerPoint [360]
Path:            /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Identifier:      com.microsoft.Powerpoint
Version:         14.3.8 (14.3.8)
Build Info:      Unknown-130913~0
Code Type:       X86 (Native)
Parent Process:  launchd [156]
Responsible:     Microsoft PowerPoint [360]
User ID:         501

Date/Time:       2013-10-30 18:47:29.500 -0400
OS Version:      Mac OS X 10.9 (13A603)
Report Version:  11
Anonymous UUID:  ABAEAED9-1EFA-FB59-E6FB-3BDD3E8CBDAA
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LVL 28

Accepted Solution

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jhyiesla earned 2000 total points
ID: 39616368
Does this only happen with your user ID? Try logging is as someone else and see if the issue continues.
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LVL 28

Expert Comment

by:jhyiesla
ID: 39616403
I also found this as a possible solution:



I have several Machines which run MS Office 2011 perfectly fine with Mavericks. I would suspect some corrupt settings or cache is the reason for your problem. Try the following:

try moving the Folder "~/Documents/Microsoft-User Data" somewhere else (f.e. the Desktop) and try starting Word
try moving the folder "~/Library/Application Support/Microsoft/Office" somewhere else (f.e. the Desktop) and try starting Word
In both cases the Folder will be recreated with default settings, so if Word starts without problem again you know the source of your problems. If not you can delete the newly created folders and replace them with your previous one.

Please try that and post some feedback.

Update by asker: removing the above folders didn't help ... but removing ~/Library/Saved Application State/com.microsoft.Word.savedState did.
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Author Closing Comment

by:StefanoRosati
ID: 39621415
I created a new user account with admin privileges and sure enough, all MS Office apps work just fine. After a bit of research online as to what could be causing this, I found that for the user account that didn't work, the fonts were corrupted. Reset to standard fonts using the Font Book application and all MS Office apps work fine. Thanks
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