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Connected to Wireless But No Internet

Posted on 2013-10-30
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Last Modified: 2013-10-31
I am in a hotel with my laptop (windows xp). The hotel has a wireless connection and the laptop successfully connects to it. I can't, however, access the internet with my browser. I can open a command prompt and ping internet addresses (e.g., www.google.com) without a problem but can't get to any sites through my browser.

When the computer first connects and you open your browser, you are supposed to be prompted by the hotel's website for some information. That prompting never happens. Instead the browser simply reports that it is connecting to site 74.125.225.113 and eventually tells you that it can't connect.

I have a second laptop in the hotel room, which I am using to type this note and it works fine.

Any ideas how I can get connected?
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Question by:cbridgman
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Expert Comment

by:ZamZ0
ID: 39613000
Are they both using the same browser? I've found that some hotel networks are prejudice against certain browsers. Do they have setting/configuration info available? Can you check the proxy settings in your other laptop in the browser settings and compare to the other laptop?
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by:netmaster1355
netmaster1355 earned 167 total points
ID: 39613031
i think there is two most likely possible issues:
1- your proxy configuration issue on browser. if you see any setting turn it off.
2- if you have antiVirus which has web protection. turn it off and test your connection.
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Author Comment

by:cbridgman
ID: 39613057
I think I've already addressed the proxy issue. I went to control panel --> internet options --> connections --> lan settings. The proxy server box is not checked. the "use automatic configuration script" box was checked and there was an address present. I unchecked that option and checked "Automatically detect settings" instead,

But I get the same result. Still no connection through the browser.

The other PC (the one that works) runs 64 bit windows 7. I have ie and chrome on it and it works fine in both.

Any other ideas?
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Expert Comment

by:netmaster1355
ID: 39613058
don;t check automatically detect. select none or something like that.
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by:ZamZ0
ZamZ0 earned 333 total points
ID: 39613060
^^^ Try with nothing checked
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by:netmaster1355
ID: 39613062
proxy
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by:ZamZ0
ID: 39613074
  ^^^
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Expert Comment

by:Tf1998
ID: 39613641
its windows XP... most common hotel and business wifi routers don't support Old Firmware
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Author Comment

by:cbridgman
ID: 39613845
Magically, when I got up this morning, I was able to browse the internet. I didn't do anything to the pc other than what I noted in my first posting. I opened my browser this morning and the hotel's sign on page appeared.

Thanks for you help and suggestions. What should I do about awarding points on this one?
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ZamZ0 earned 333 total points
ID: 39615605
Split them w/ me and netmaster...we offered productive solutions instead of generalized impossibilities (no offense Tf)
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