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Problems with Windows Live Mail

Posted on 2013-10-30
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Last Modified: 2013-12-07
I have a client that just recently upgraded to Windows 7 and Windows Live Mail.  We moved all the data from the old system (the system board failed).  I set up the email and created all the message rules from the old system.  The problem is the rules do not work.  I've deleted the rules and recreated them and they still do not work.  The client has to manually move the emails to their respective folders.
The other problem involves sending group emails.  We have defined groups, about 30 email addresses, and the system times out every time we try to send a BCC group email.  The group mailings worked when we first set up the system but in the last week the group emails will not send.  We can send emails to individuals but not groups.  I contacted the email server host and they looked at all the settings and don't have an answer other than to set up web mail.  The client really doesn't want to do that as they will have to re-enter all the email accounts and re-create the groups.  Any ideas?
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Question by:webwil
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Expert Comment

by:Davis McCarn
ID: 39614614
Did you Import the mail into the new setup?  If you just copied it, all sorts of things are broken: http://windows.microsoft.com/en-us/windows-live/mail-import-backup-restore
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Author Comment

by:webwil
ID: 39615473
I did not copy the email to the new system.  The client had a printed list of the contacts and re-entered the contacts into the new system.  The client was aware that all emails were lost.  I only copied documents, pictures, and music from the old hard drive.
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Author Comment

by:webwil
ID: 39617171
I've been doing some research on line and have found several references to changing the outgoing port setting from 25 to 587.  I'm wondering if I make this change what problems can be encountered later.
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LVL 44

Expert Comment

by:Davis McCarn
ID: 39617806
Beginning in 2002, many ISP's started blocking port 25 unless you were using their E-Mail and were authenticated on their system.  If he can send a single E-Mail to anyone, this is not the problem.

I reread your original post, earlier, and wound up wondering if he had gotten infected.  If he did there should be hits in the eventviewer about services not starting or applications failing.
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Author Comment

by:webwil
ID: 39617812
I'll look into the event viewer and check.
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Accepted Solution

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webwil earned 0 total points
ID: 39691540
Sorry I haven't gotten back sooner.  The solution to the problem was the email provider was doing updates and configuration changes to the mail server.  Once those were done all mail started working normally.  Who knew.
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Author Closing Comment

by:webwil
ID: 39702907
When mail problems occur as they did in this case, check with the email provider.  Saves a lot of searching and headaches.
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