Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Problems with Windows Live Mail

Posted on 2013-10-30
7
Medium Priority
?
361 Views
Last Modified: 2013-12-07
I have a client that just recently upgraded to Windows 7 and Windows Live Mail.  We moved all the data from the old system (the system board failed).  I set up the email and created all the message rules from the old system.  The problem is the rules do not work.  I've deleted the rules and recreated them and they still do not work.  The client has to manually move the emails to their respective folders.
The other problem involves sending group emails.  We have defined groups, about 30 email addresses, and the system times out every time we try to send a BCC group email.  The group mailings worked when we first set up the system but in the last week the group emails will not send.  We can send emails to individuals but not groups.  I contacted the email server host and they looked at all the settings and don't have an answer other than to set up web mail.  The client really doesn't want to do that as they will have to re-enter all the email accounts and re-create the groups.  Any ideas?
0
Comment
Question by:webwil
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 44

Expert Comment

by:Davis McCarn
ID: 39614614
Did you Import the mail into the new setup?  If you just copied it, all sorts of things are broken: http://windows.microsoft.com/en-us/windows-live/mail-import-backup-restore
0
 

Author Comment

by:webwil
ID: 39615473
I did not copy the email to the new system.  The client had a printed list of the contacts and re-entered the contacts into the new system.  The client was aware that all emails were lost.  I only copied documents, pictures, and music from the old hard drive.
0
 

Author Comment

by:webwil
ID: 39617171
I've been doing some research on line and have found several references to changing the outgoing port setting from 25 to 587.  I'm wondering if I make this change what problems can be encountered later.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 44

Expert Comment

by:Davis McCarn
ID: 39617806
Beginning in 2002, many ISP's started blocking port 25 unless you were using their E-Mail and were authenticated on their system.  If he can send a single E-Mail to anyone, this is not the problem.

I reread your original post, earlier, and wound up wondering if he had gotten infected.  If he did there should be hits in the eventviewer about services not starting or applications failing.
0
 

Author Comment

by:webwil
ID: 39617812
I'll look into the event viewer and check.
0
 

Accepted Solution

by:
webwil earned 0 total points
ID: 39691540
Sorry I haven't gotten back sooner.  The solution to the problem was the email provider was doing updates and configuration changes to the mail server.  Once those were done all mail started working normally.  Who knew.
0
 

Author Closing Comment

by:webwil
ID: 39702907
When mail problems occur as they did in this case, check with the email provider.  Saves a lot of searching and headaches.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question