Solved

Citrix XenApp 6.5 - freezing and disconnecting

Posted on 2013-10-31
3
4,061 Views
Last Modified: 2013-11-07
I have a few users who, whilst using Citrix are being repeatedly disconnected and reconnected.

To them, this may seem seemless or maybe a bit jittery (I guess this is because session reliability is kicking in)

The logs are being filled with connected (event id 184) and disconnected (Event ID 185) events.

Before ruling that this is down to a slow internet connection, what else can I do that can ensure my users have the best possible experience?
0
Comment
Question by:antonioking
3 Comments
 
LVL 25

Accepted Solution

by:
Tony1044 earned 500 total points
ID: 39613679
There are a few things you can do.

Firstly, ensure that both the OS and XenApp are patched up to date.

Secondly you want to review the best practices and optimisation guides here:

http://support.citrix.com/article/CTX132799

And here:

http://support.citrix.com/article/CTX131577

Thirdly, wherever possible, ensure your end-users are using the latest compatible client/receiver for their desktop OS and that again, their OS is patched.

Once you've done that you can start to look at the other causes such as flaky network access: some things to consider - are they all in one (remote?) location? Do they all connect via a single switch?

If they're remote workers do they have any common ground? i.e. one specific ISP for example, one specific type of desktop/laptop/router.

That said, tuning the server following the above will usually help tremendously.

Wherever possible, I prefer to do as much as I can with GPO and GPP as they are then easily reversible if they have any adverse affects.
0
 
LVL 7

Expert Comment

by:Jayanta Sarmah
ID: 39618362
Tony already suggested all , I would first verify two things , first updated client /receiver for those user workstation , Second if all of them from a particular site /location if yes any specific configured policy for that location /site, and this disconnections happening over all servers or any specific xenapp server.

Perform a traceroute and observe any network delay , limit printer badwidth etc

I observed same kind of issue with some remote site users and ultimate issue was huge packet drops in those networks.
0
 

Author Closing Comment

by:antonioking
ID: 39629803
Thank you for your advice.
I have applied the setting changes today.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #POC #XenDesktop #vCenter #VMware #ESX
If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

948 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now