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Cisco SG500-52P loses config

Posted on 2013-10-31
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Last Modified: 2014-08-20
Hi, we have a Cisco SG500-52P switch, running 1.3.0.59 firmware. Switch is configured with 2 VLN's (VLAN 1 & 2). VLAN 1 is main network traffic and company wireless and is untagged, VLAN 2 is Guest wireless and is tagged. Everything works like a charm except for 1 thing - on VLAN 2, ports GE12 and GE13 regularly revert from their tagged status to "excluded" status in the port to VLAN interface (not to untagged, but to excluded), this causes one access point on the guest network to stop working. This reversion is sometimes just GE12, but sometimes both ports - but never any other ports.
Access points are Cisco WAP321's, all with the current firmware, and all the same settings as they are in 1 cluster.

I reset the ports to tagged, save the settings, and write running config to startup config. Everything works fine for a random, undetermined amount of time (1 day to several weeks) then it reverts again.
When the ports change to excluded and the wireless stops working I log into the admin interface and I am faced with the flashing "save" icon as though a change has been made but not saved. I know I saved the changes - twice in the last instance I saved running to startup and still the save behaviour.

Anyone seen this or have any ideas on what could be going on, or things I can try to resolve this?

Thanks,
Wayne
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Question by:TWTGroup
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5 Comments
 

Author Comment

by:TWTGroup
ID: 39613777
Just noticed a new firmware 1.3.0.62 - looks like pretty minor changes - and nothing seems to be related in the change log -  going to try that now but not holding my breathe.

Thanks,
Wayne
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Expert Comment

by:Craig Beck
ID: 39613914
Change the password and SNMP parameters!
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Author Comment

by:TWTGroup
ID: 39614576
Hi Craigbeck, thanks for the feedback. On the switch I have already changed the admin password and SNMP has a single unique Read Only community name and password with restrictions on which IP can access the SNMP on the switch. A Read Write SNMP community is not enabled. AP's do not have SNMP enabled.

Regards,
Wayne
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Accepted Solution

by:
alewynrens earned 1000 total points
ID: 40187389
Hi Wayne

I don't know if you ever got to the bottom of the issue, but I've had similar problems on an SG500 switch.

It ended up being SmartPort settings that interfered. I just disabled all of that functionality and everything seems fine now.

Cheers
Alewyn
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Author Comment

by:TWTGroup
ID: 40275352
Did the smartport disabling and it resolved the issue as well.

Wayne
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