Solved

Remote Desktop - One user gets disconnected when connecting to XP clients

Posted on 2013-10-31
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Last Modified: 2013-11-09
Hi all,

Really strange one this.

We have a user on a Windows7 PC.  I will call her Irene.

When Irene tries to launch a remote desktop connection to an XP virtual machine they are disconnected as soon as they log-on (when they see the 'applying personal settings' message).

It doesn't matter what username Irene uses to remotely connect to this XP vm, they are disconnected as soon as they log on.

If Irene logs on to another PC and tries to remotely connect to the XP machine she can successfully remotely connect.

If a different user logs on to the Windows7 PC that Irene is using, they can remotely connect fine.

It just seems to be a problem with one particular user on one particular PC.

I have tried disabling Firewall's/AV but still get the same problem.
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Question by:fieldj
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9 Comments
 

Expert Comment

by:big1al
ID: 39614095
I have had the same situation, I had to elevate the permissions of user on the box in question and it seemed to solve the problem.
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Author Comment

by:fieldj
ID: 39614123
They are already a member of the remote desktop user group and as mentioned before, if I log on as the same user on a different PC, it works fine.
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Author Comment

by:fieldj
ID: 39614606
The plot thickens...

I have tried reinstalling the NIC and Graphics driver and it just wont work.

I have also tried connecting with various different resolutions etc.....it just hangs as soon as I connect from this one particular user on this one particular pc.  Argh!
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Author Comment

by:fieldj
ID: 39614632
And it gets even stranger.....

If I am logged on as Irene and run 'Run As' Remote Desktop Connection as a different user (with the same permissions)  it works!
0
 

Author Comment

by:fieldj
ID: 39614691
Is there anyway to reinstall remote desktop connection on Windows 7?  Or remove the relevant registry entries?

Something must be corrupted for this user's profile for RDP on this one PC.
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Author Comment

by:fieldj
ID: 39616797
Ok, I thought I would try an sfc /scannow but no problems were detected.

I then tried to rename the users profile and logged back on as them to create a new profile and it still doesn't work!
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LVL 8

Expert Comment

by:Ratnesh Mishra
ID: 39618858
recreate the user profile facing issue.
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Accepted Solution

by:
fieldj earned 0 total points
ID: 39621413
Thanks for your help with this and apologies for the delay in getting back to you.

After trying to recreate the profile, the user logged back on this morning and some other stuff was messed up.

With all this in mind I bit the bullet and replaced the PC and its now working.
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Author Closing Comment

by:fieldj
ID: 39635418
Not really a solution but in the end I bit the bullet and replaced the PC.

It is now working
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