Solved

Issue with ASUS Router and remote desktop with private internet access

Posted on 2013-10-31
15
2,704 Views
Last Modified: 2013-12-01
At my home I have a PC setup with a static IP address and my router is setup to port forward remote desktop requests to that computer. I have had this setup for a number of years and I can remote desktop in just fine with private internet access setup. My public IP from my ISP is dynamic but does not change for months at a time so I am able to connect via IP. (before I used private internet access I used dyndns.org to link to the router IP)

The problem is this was all working fine until I replaced my router with a ASUS rt-n56u router. I can still remote desktop in after setting up NAT (using my current public IP address). The problem is the second I turn on Private Internet Access the connection drops and I cannot connect while it is on. When I get home I checked to make sure the IP was not changing - it has not changed since I put in the new router and wrote down the IP. This was never a problem with my previous routers.

Anyone have any ideas of why this is happening?

Thanks
0
Comment
Question by:filtrationproducts
  • 9
  • 6
15 Comments
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
I'm curious as well!
I have the same router and experience the same problem when WPA2 is enabled.

Are you using the latest firmware?
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I am also using WPA2 and am running firmware version 1.0.1.8j (outdated)

I did not think about that. I am going to try updating the firmware.
0
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
I got mine to work after updating the firmware by disabling the WPA2.
(I'm running it unsecured currently, as much as I'd prefer not to!)
Keep me updated!
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I updated to firmware version 3.0.0.4.374_979 and I am still experiencing the same problem once Private Internet Access is turned on.

I do not want to disable WPA2 though, I don't feel comfortable running an unsecure wireless network.
0
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
Sounds like we have the same issue. I'll keep troubleshooting on mine and keep you updated.

From what I can tell it is something in the DHCP settings.
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I setup a static IP directly on the workstation itself (not through the router) so I am not using the DHCP at all.
0
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
I found a thread that seems to have a lot more information on it.
I've posted it here for your reference. (I have yet to try these suggestions myself but will when I am home from work)

http://www.dslreports.com/forum/r27709304-ASUS-RT-N56U-Firmware-version-3.0.0.4.260


It seems like some of the wireless drivers in windows 7 don't play well with wpa2.
I will try some other settings myself and keep you updated.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I read that thread but I don't see anything related to NAT or remote desktop issues.
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I should mention that I disabled WIFI security just to see if it worked (ran open) and it also cut my remote desktop connection and wouldn't allow me to connect.
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
Are you connecting to a computer at your home that is connect via WiFi? My computer at home is connected via CAT5 directly into the router.
0
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
It works flawlessly when connected via cat5. (Even with the security up)

I read a post recommending that I roll back my network drivers which I may try this evening to see if that fixes the problem.

What operating system does your home computer run on?
0
 
LVL 1

Author Comment

by:filtrationproducts
Comment Utility
I am running Windows 7 Ultimate 64 Bit at home.

Hmm, Interesting that yours works fine on CAT5. Are you running a VPN like private internet access? Because mine works flawlessly when I turn off my VPN service.
0
 
LVL 1

Accepted Solution

by:
filtrationproducts earned 0 total points
Comment Utility
This is resolved. I had some issues with my VPN connecting so I downloaded the new version (v.33) and I can now connect via remote desktop using the internet IP address.
0
 
LVL 4

Expert Comment

by:LCCSAM
Comment Utility
Glad to hear its working for somebody.
I ditched it and got a Linksys, which is working flawlessly.
Sorry I couldn't have been more help!
0
 
LVL 1

Author Closing Comment

by:filtrationproducts
Comment Utility
Private Internet Access software update fixed the issue
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Remote Desktop Shadowing often has a lot of benefits. When helping end users determine problems, it is much easier to see what is going on, what is being slecected and what is being clicked on. While the industry has many products to help with this,…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now