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Issue with ASUS Router and remote desktop with private internet access

Posted on 2013-10-31
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Last Modified: 2013-12-01
At my home I have a PC setup with a static IP address and my router is setup to port forward remote desktop requests to that computer. I have had this setup for a number of years and I can remote desktop in just fine with private internet access setup. My public IP from my ISP is dynamic but does not change for months at a time so I am able to connect via IP. (before I used private internet access I used dyndns.org to link to the router IP)

The problem is this was all working fine until I replaced my router with a ASUS rt-n56u router. I can still remote desktop in after setting up NAT (using my current public IP address). The problem is the second I turn on Private Internet Access the connection drops and I cannot connect while it is on. When I get home I checked to make sure the IP was not changing - it has not changed since I put in the new router and wrote down the IP. This was never a problem with my previous routers.

Anyone have any ideas of why this is happening?

Thanks
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Question by:filtrationproducts
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Expert Comment

by:LCCSAM
ID: 39614405
I'm curious as well!
I have the same router and experience the same problem when WPA2 is enabled.

Are you using the latest firmware?
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Author Comment

by:filtrationproducts
ID: 39614490
I am also using WPA2 and am running firmware version 1.0.1.8j (outdated)

I did not think about that. I am going to try updating the firmware.
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Expert Comment

by:LCCSAM
ID: 39614577
I got mine to work after updating the firmware by disabling the WPA2.
(I'm running it unsecured currently, as much as I'd prefer not to!)
Keep me updated!
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Author Comment

by:filtrationproducts
ID: 39624244
I updated to firmware version 3.0.0.4.374_979 and I am still experiencing the same problem once Private Internet Access is turned on.

I do not want to disable WPA2 though, I don't feel comfortable running an unsecure wireless network.
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Expert Comment

by:LCCSAM
ID: 39624320
Sounds like we have the same issue. I'll keep troubleshooting on mine and keep you updated.

From what I can tell it is something in the DHCP settings.
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Author Comment

by:filtrationproducts
ID: 39624338
I setup a static IP directly on the workstation itself (not through the router) so I am not using the DHCP at all.
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Expert Comment

by:LCCSAM
ID: 39630786
I found a thread that seems to have a lot more information on it.
I've posted it here for your reference. (I have yet to try these suggestions myself but will when I am home from work)

http://www.dslreports.com/forum/r27709304-ASUS-RT-N56U-Firmware-version-3.0.0.4.260


It seems like some of the wireless drivers in windows 7 don't play well with wpa2.
I will try some other settings myself and keep you updated.
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Author Comment

by:filtrationproducts
ID: 39630863
I read that thread but I don't see anything related to NAT or remote desktop issues.
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Author Comment

by:filtrationproducts
ID: 39630864
I should mention that I disabled WIFI security just to see if it worked (ran open) and it also cut my remote desktop connection and wouldn't allow me to connect.
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Author Comment

by:filtrationproducts
ID: 39630878
Are you connecting to a computer at your home that is connect via WiFi? My computer at home is connected via CAT5 directly into the router.
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Expert Comment

by:LCCSAM
ID: 39630947
It works flawlessly when connected via cat5. (Even with the security up)

I read a post recommending that I roll back my network drivers which I may try this evening to see if that fixes the problem.

What operating system does your home computer run on?
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Author Comment

by:filtrationproducts
ID: 39630972
I am running Windows 7 Ultimate 64 Bit at home.

Hmm, Interesting that yours works fine on CAT5. Are you running a VPN like private internet access? Because mine works flawlessly when I turn off my VPN service.
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Accepted Solution

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filtrationproducts earned 0 total points
ID: 39678041
This is resolved. I had some issues with my VPN connecting so I downloaded the new version (v.33) and I can now connect via remote desktop using the internet IP address.
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Expert Comment

by:LCCSAM
ID: 39678191
Glad to hear its working for somebody.
I ditched it and got a Linksys, which is working flawlessly.
Sorry I couldn't have been more help!
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Author Closing Comment

by:filtrationproducts
ID: 39687943
Private Internet Access software update fixed the issue
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