I'm trying to help my parents get their desktop PC RAM back up to 4GB after a local technician removed 2GB that was apparently faulty. They then claimed they had no RAM in stock that would work. I wonder if they only looked for 800MHz RAM?
The RAM already in the machine is a 2GB stick of DDR3 800MHz.
The motherboard is an Intel DG41TX
which appears to support DDR3 RAM up to 1333MHz.
The shop stocks RAM described as "STRONTIUM HYNIX 2GB DIMM DDR3 1333MHz PC10660" which I understand should work fine. While away, I suggested to my parents purchase some of this for me to install for them, but the PC shop said to my parents that they are sure they would have tried that and it mustn't have worked. To me, that seems a bit odd.
If I understand correctly the new RAM I stated above would run at 800MHz instead of 1333MHz (not a problem), but compatibility is unlikely to be a problem.
I suppose there's a chance that the RAM slot has failed (which would mean nothing works), but if not I don't see why this needs to be such a difficult thing to accomplish! Am I missing something?