Solved

Bulk emails holding up the mail queue

Posted on 2013-10-31
4
174 Views
Last Modified: 2014-07-17
Hello
We have an Exchange 2007 server that handles all our emails very nicely.  However once a month we need to send out customer statements and at that point the exchange server is handed many hundreds of emails to process all at once.  This generally gives us a long list in the outgoing mail queue and means that regular email is held up while the statements are cleared.

Is there someway to configure the exchange server (or the Outlook client from which the statements are set) to give priority to the regular mail?  I don't want to statements to wait until "after hours" as it is important to get them out as soon as possible.

Thanks in advance.
0
Comment
Question by:vanderfield
  • 2
  • 2
4 Comments
 
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39615809
Do the statements have large attachments or what causes them to be different than normal mail? How much RAM does your email server have? Are you backups and log truncation happening normally?
0
 

Author Comment

by:vanderfield
ID: 39615981
There is a PDF attachment to every statement email - typically about 100kb.  Server memory is 10GB, and yes the logs are being truncated at each successful backup.
0
 
LVL 15

Accepted Solution

by:
Skyler Kincaid earned 500 total points
ID: 39616903
Have you been able to check the performance of the server during that time. Depending on the number of mailboxes you have 10GB is probably not enough. We typically have 16GB of RAM in any of our Exchange servers.

How many mailboxes are you managing? I bet if you looked at the RAM during the time of those emails going out that it will be maxed out.
0
 

Author Closing Comment

by:vanderfield
ID: 40203566
Memory was indeed the problem.  Thanks for your help.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Distinguished username as email address 4 40
exchange, OWA, scripts 5 39
EXCHANGE 3 23
office 2010 not starting even in safe mode 7 45
This article explains how to install and use the NTBackup utility that comes with Windows Server.
The new Gmail Phishing Scam going around is surprising even the savviest of users with its sophisticated techniques.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question