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Outlook 2013 with Windows 8.1

Posted on 2013-11-01
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Last Modified: 2016-03-27
HI,

I have a new computer on Windows 8.1 and Ms Office 2013,

I setup my Outlook with Exchange (2010 server) and work fine, my computer run very fast with all application, except Outlook, very slow when I try  to drag email on sub-folder, when I Forward and reply to a email????

 I did all the update for Windows and Office, but still slow and sometime the Outlook goes to "Not responding” state and I have no choice to close the program.

So can someone have a clue for this issue?

Thanks
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Question by:richelieuhq
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Expert Comment

by:unknown_routine
ID: 39616564
Where is the Exchange Segver itself is located. This can be due to many factors. For example a network issue between your computer and the Exchange Server Machine.  I would suggest to restart your server machine (not windows 8.1). If you are using a 3rd party server you need to contact their help desk.
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Expert Comment

by:jpanas_compucad
ID: 39616964
Seems this has been an issue, I found the following advise in a Microsoft forum:

Let's first start Outlook in safe mode and then try working in it and verify the result.

1) Start Outlook in safe mode following the below mentioned steps:

* Hold Windows key + R.
* Copy and paste, or type the following command in the Open box, and then press Enter:
Outlook /safe

Note: There is space between Outlook and /

If Outlook safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in:

a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox.
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

2) If issue still occurs, create a new profile and add a Non-Exchange server email account and verify whether issue re-occurs.

Refer to the following article for instructions on how to create new profile:
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1

3) If issue doesn't re-occur, add the Exchange server email account in new profile and check if Outlook works correctly as expected.

This is the link to the original thread:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/office-outlook-2013-slow-on-windows-81-64-bit/591f9135-c62a-461c-871c-1775f62d1d82

Hope it helps
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Accepted Solution

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richelieuhq earned 0 total points
ID: 39652157
If I check the box "Use Cached Exchange Mode" that speed up all...
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Expert Comment

by:sparab
ID: 41524011
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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