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An unexpected error is keeping you from copying the file (0x800900006)

Posted on 2013-11-01
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Last Modified: 2014-02-19
Hi all,

I have one user who's experiencing this error when trying to copy a 42 MB .xls file from one network folder to another network folder (on the same network drive):

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error: 0x800900006: Invalid Signature.

She's running Windows 7, connecting to Server 2012.  Her colleagues have no problem doing the same copy.  It may also be worth noting that she has had many more problems than her colleagues combined, and is currently on her third PC, after having been plagued with various problems that could not be solved any other way (mostly issues with network Excel files).  She, in turn, plagues me with problems...

If anyone knows how this might be solved, I would greatly appreciate it.

Thanks,

Paul
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Comment
Question by:paulc2000
7 Comments
 
LVL 12

Expert Comment

by:Nathan Riley
ID: 39616555
1. Any symantec installed?
2. Both filesystems are NTFS correct?
0
 
LVL 15

Expert Comment

by:unknown_routine
ID: 39616590
This is an issue with Symantec Endpoint Protection.


http://www.symantec.com/connect/forums/endpoint-removal-tool

You will need to get the cleanwipe tool.

per symantec you should open a support ticket to get the tool.
0
 

Author Comment

by:paulc2000
ID: 39616619
1) Sorry, I should have said that there is no Symantec anywhere.

I googled the error code earlier today and that was mentioned, but it's not applicable in this case.

2) Both are NTFS.

Thanks,

Paul
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Expert Comment

by:streamdata
ID: 39697236
was there even an answer for this? I'm having the same problem Win 2012 server copying to Win 8 PC
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Author Comment

by:paulc2000
ID: 39697786
Afraid not.  This user still has the problem...
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Accepted Solution

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paulc2000 earned 0 total points
ID: 39858683
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Author Closing Comment

by:paulc2000
ID: 39869796
No suggestions offered worked for me.  I found the solution myself.
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