Solved

An unexpected error is keeping you from copying the file (0x800900006)

Posted on 2013-11-01
7
3,431 Views
Last Modified: 2014-02-19
Hi all,

I have one user who's experiencing this error when trying to copy a 42 MB .xls file from one network folder to another network folder (on the same network drive):

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error: 0x800900006: Invalid Signature.

She's running Windows 7, connecting to Server 2012.  Her colleagues have no problem doing the same copy.  It may also be worth noting that she has had many more problems than her colleagues combined, and is currently on her third PC, after having been plagued with various problems that could not be solved any other way (mostly issues with network Excel files).  She, in turn, plagues me with problems...

If anyone knows how this might be solved, I would greatly appreciate it.

Thanks,

Paul
0
Comment
Question by:paulc2000
7 Comments
 
LVL 11

Expert Comment

by:N R
ID: 39616555
1. Any symantec installed?
2. Both filesystems are NTFS correct?
0
 
LVL 15

Expert Comment

by:unknown_routine
ID: 39616590
This is an issue with Symantec Endpoint Protection.


http://www.symantec.com/connect/forums/endpoint-removal-tool

You will need to get the cleanwipe tool.

per symantec you should open a support ticket to get the tool.
0
 

Author Comment

by:paulc2000
ID: 39616619
1) Sorry, I should have said that there is no Symantec anywhere.

I googled the error code earlier today and that was mentioned, but it's not applicable in this case.

2) Both are NTFS.

Thanks,

Paul
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Expert Comment

by:streamdata
ID: 39697236
was there even an answer for this? I'm having the same problem Win 2012 server copying to Win 8 PC
0
 

Author Comment

by:paulc2000
ID: 39697786
Afraid not.  This user still has the problem...
0
 

Accepted Solution

by:
paulc2000 earned 0 total points
ID: 39858683
0
 

Author Closing Comment

by:paulc2000
ID: 39869796
No suggestions offered worked for me.  I found the solution myself.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question