Solved

An unexpected error is keeping you from copying the file (0x800900006)

Posted on 2013-11-01
7
4,019 Views
Last Modified: 2014-02-19
Hi all,

I have one user who's experiencing this error when trying to copy a 42 MB .xls file from one network folder to another network folder (on the same network drive):

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error: 0x800900006: Invalid Signature.

She's running Windows 7, connecting to Server 2012.  Her colleagues have no problem doing the same copy.  It may also be worth noting that she has had many more problems than her colleagues combined, and is currently on her third PC, after having been plagued with various problems that could not be solved any other way (mostly issues with network Excel files).  She, in turn, plagues me with problems...

If anyone knows how this might be solved, I would greatly appreciate it.

Thanks,

Paul
0
Comment
Question by:paulc2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 11

Expert Comment

by:Nathan Riley
ID: 39616555
1. Any symantec installed?
2. Both filesystems are NTFS correct?
0
 
LVL 15

Expert Comment

by:unknown_routine
ID: 39616590
This is an issue with Symantec Endpoint Protection.


http://www.symantec.com/connect/forums/endpoint-removal-tool

You will need to get the cleanwipe tool.

per symantec you should open a support ticket to get the tool.
0
 

Author Comment

by:paulc2000
ID: 39616619
1) Sorry, I should have said that there is no Symantec anywhere.

I googled the error code earlier today and that was mentioned, but it's not applicable in this case.

2) Both are NTFS.

Thanks,

Paul
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 

Expert Comment

by:streamdata
ID: 39697236
was there even an answer for this? I'm having the same problem Win 2012 server copying to Win 8 PC
0
 

Author Comment

by:paulc2000
ID: 39697786
Afraid not.  This user still has the problem...
0
 

Accepted Solution

by:
paulc2000 earned 0 total points
ID: 39858683
0
 

Author Closing Comment

by:paulc2000
ID: 39869796
No suggestions offered worked for me.  I found the solution myself.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post we will be converting StringData saved within a text file into a hash table. This can be further used in a PowerShell script for replacing settings that are dynamic in nature from environment to environment.
If you need to forecast numbers -- typically for finance -- the Windows and Mac versions of Excel 2016 have a basket of tools to get the job done.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question