"Reply To" intermittently is incorrect

Hi Experts!
I have an internal Exchange 2010 server, single domain, standard setup, AD environment, nothing really special.  Users are all on Outlook 2010.  

I have one user that just recently started getting reports that when people reply to his emails, they bounce back.  Checking into it, I was able to replicate (though no idea how/why this particular email manifested the issue, while others did not), and it appears that in the email header, his Reply-To shows his correct username, but instead of ..domain.com, it is ..domain.cim.

This happens both with internal emails as well as external.  

On Exchange, I verified his SMTP address is showing as .com.  

In outlook, I tried reselecting his account as the "reply to" address.  

What could be causing this?
thetraveler359Asked:
Who is Participating?
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So the issue isnt happening via OWA\Webmail ?
If no then try setting a new Machine or Profile and lets monitor .... probably Outlook or Outlook profile issue

- Rancy
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Does he has some Signature added check the Hyperlink on that
If its very frequent ask him to work with OWA\Webmail for a day to narrow down the issue

- Rancy
0
 
thetraveler359Author Commented:
He has a plain text signature.  Thanks, I'll have him try OWA, though it's actually not occurring very frequently.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
thetraveler359Author Commented:
More info:

This morning, he forwarded an email to me via Outlook that had the incorrect Reply-To in the header.  I just had him forward the same email to me again via OWA, there is no Reply-To in the header and hitting reply shows his correct account/email instead of the incorrect email.
0
 
thetraveler359Author Commented:
Any other thoughts on this issue?
0
 
thetraveler359Author Commented:
I created a new profile and will do some testing.  Thanks.
0
 
thetraveler359Author Commented:
I think recreating the profile did the trick, haven't had issues since.  Thanks.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.