"Reply To" intermittently is incorrect

Posted on 2013-11-01
Medium Priority
Last Modified: 2013-11-12
Hi Experts!
I have an internal Exchange 2010 server, single domain, standard setup, AD environment, nothing really special.  Users are all on Outlook 2010.  

I have one user that just recently started getting reports that when people reply to his emails, they bounce back.  Checking into it, I was able to replicate (though no idea how/why this particular email manifested the issue, while others did not), and it appears that in the email header, his Reply-To shows his correct username, but instead of ..domain.com, it is ..domain.cim.

This happens both with internal emails as well as external.  

On Exchange, I verified his SMTP address is showing as .com.  

In outlook, I tried reselecting his account as the "reply to" address.  

What could be causing this?
Question by:thetraveler359
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39617201
Does he has some Signature added check the Hyperlink on that
If its very frequent ask him to work with OWA\Webmail for a day to narrow down the issue

- Rancy

Author Comment

ID: 39617210
He has a plain text signature.  Thanks, I'll have him try OWA, though it's actually not occurring very frequently.

Author Comment

ID: 39617237
More info:

This morning, he forwarded an email to me via Outlook that had the incorrect Reply-To in the header.  I just had him forward the same email to me again via OWA, there is no Reply-To in the header and hitting reply shows his correct account/email instead of the incorrect email.
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Author Comment

ID: 39621647
Any other thoughts on this issue?
LVL 52

Accepted Solution

Manpreet SIngh Khatra earned 2000 total points
ID: 39621675
So the issue isnt happening via OWA\Webmail ?
If no then try setting a new Machine or Profile and lets monitor .... probably Outlook or Outlook profile issue

- Rancy

Author Comment

ID: 39621728
I created a new profile and will do some testing.  Thanks.

Author Comment

ID: 39642085
I think recreating the profile did the trick, haven't had issues since.  Thanks.

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