thetraveler359
asked on
"Reply To" intermittently is incorrect
Hi Experts!
I have an internal Exchange 2010 server, single domain, standard setup, AD environment, nothing really special. Users are all on Outlook 2010.
I have one user that just recently started getting reports that when people reply to his emails, they bounce back. Checking into it, I was able to replicate (though no idea how/why this particular email manifested the issue, while others did not), and it appears that in the email header, his Reply-To shows his correct username, but instead of ..domain.com, it is ..domain.cim.
This happens both with internal emails as well as external.
On Exchange, I verified his SMTP address is showing as .com.
In outlook, I tried reselecting his account as the "reply to" address.
What could be causing this?
I have an internal Exchange 2010 server, single domain, standard setup, AD environment, nothing really special. Users are all on Outlook 2010.
I have one user that just recently started getting reports that when people reply to his emails, they bounce back. Checking into it, I was able to replicate (though no idea how/why this particular email manifested the issue, while others did not), and it appears that in the email header, his Reply-To shows his correct username, but instead of ..domain.com, it is ..domain.cim.
This happens both with internal emails as well as external.
On Exchange, I verified his SMTP address is showing as .com.
In outlook, I tried reselecting his account as the "reply to" address.
What could be causing this?
ASKER
He has a plain text signature. Thanks, I'll have him try OWA, though it's actually not occurring very frequently.
ASKER
More info:
This morning, he forwarded an email to me via Outlook that had the incorrect Reply-To in the header. I just had him forward the same email to me again via OWA, there is no Reply-To in the header and hitting reply shows his correct account/email instead of the incorrect email.
This morning, he forwarded an email to me via Outlook that had the incorrect Reply-To in the header. I just had him forward the same email to me again via OWA, there is no Reply-To in the header and hitting reply shows his correct account/email instead of the incorrect email.
ASKER
Any other thoughts on this issue?
ASKER CERTIFIED SOLUTION
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ASKER
I created a new profile and will do some testing. Thanks.
ASKER
I think recreating the profile did the trick, haven't had issues since. Thanks.
If its very frequent ask him to work with OWA\Webmail for a day to narrow down the issue
- Rancy