Solved

"Reply To" intermittently is incorrect

Posted on 2013-11-01
7
254 Views
Last Modified: 2013-11-12
Hi Experts!
I have an internal Exchange 2010 server, single domain, standard setup, AD environment, nothing really special.  Users are all on Outlook 2010.  

I have one user that just recently started getting reports that when people reply to his emails, they bounce back.  Checking into it, I was able to replicate (though no idea how/why this particular email manifested the issue, while others did not), and it appears that in the email header, his Reply-To shows his correct username, but instead of ..domain.com, it is ..domain.cim.

This happens both with internal emails as well as external.  

On Exchange, I verified his SMTP address is showing as .com.  

In outlook, I tried reselecting his account as the "reply to" address.  

What could be causing this?
0
Comment
Question by:thetraveler359
  • 5
  • 2
7 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39617201
Does he has some Signature added check the Hyperlink on that
If its very frequent ask him to work with OWA\Webmail for a day to narrow down the issue

- Rancy
0
 

Author Comment

by:thetraveler359
ID: 39617210
He has a plain text signature.  Thanks, I'll have him try OWA, though it's actually not occurring very frequently.
0
 

Author Comment

by:thetraveler359
ID: 39617237
More info:

This morning, he forwarded an email to me via Outlook that had the incorrect Reply-To in the header.  I just had him forward the same email to me again via OWA, there is no Reply-To in the header and hitting reply shows his correct account/email instead of the incorrect email.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:thetraveler359
ID: 39621647
Any other thoughts on this issue?
0
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 500 total points
ID: 39621675
So the issue isnt happening via OWA\Webmail ?
If no then try setting a new Machine or Profile and lets monitor .... probably Outlook or Outlook profile issue

- Rancy
0
 

Author Comment

by:thetraveler359
ID: 39621728
I created a new profile and will do some testing.  Thanks.
0
 

Author Comment

by:thetraveler359
ID: 39642085
I think recreating the profile did the trick, haven't had issues since.  Thanks.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question