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Office 365 Mail user is not listed on Hybrid server as Mail Contact so not showing in GAL

Posted on 2013-11-01
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Last Modified: 2013-11-13
Hello EE,
I have an Exchange Online user who is working and getting email but doesn't show in the GAL.  When I look at our Hybrid server he isn't showing in the Recipient Configuration Mail Contact list like everyone else.  How can I get him working?
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Question by:bergquistcompany
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Expert Comment

by:David Paris Vicente
ID: 39617317
This user has been created recently, less than 24h?

You also could do this steps ->Can´t find User on OAB Office 365.

Let us know.

Regards
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Expert Comment

by:comfortjeanius
ID: 39617328
Do you see the user mailbox in Office 365?

You might have to unallocated the license and enable the user's mailbox with Exchange Management Console, than more the user's mailbox to Office 365.
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Author Comment

by:bergquistcompany
ID: 39617587
He is working in O365 sending/receiving email but on our Hybrid server he doesn't have a Mail Contact on-premise as he was created in the cloud so people on-premise can't see him
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LVL 44

Expert Comment

by:Vasil Michev (MVP)
ID: 39617836
If you have hybrid, you need to use the EMC/EAC on-prem to create (remote) mailboxes. Otherwise there is no way for the on-prem server to know that user exists.

Either create a new mailbox locally and move it to the cloud, or simply create a remote mailbox.
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Author Comment

by:bergquistcompany
ID: 39618175
I already have a working mailbox for the user it just isn't showing as a mail contact so how can I get this without deleting his existing?
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LVL 44

Expert Comment

by:Vasil Michev (MVP)
ID: 39618443
You can't, and I explained why above.
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Accepted Solution

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bergquistcompany earned 0 total points
ID: 39634317
worked with Microsoft and they did something in attributes and got it working
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Author Closing Comment

by:bergquistcompany
ID: 39644082
was told by others not possible but did finally hear back from Microsoft and wanted to share it could be done
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