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Sony Vaio Recovery Errors

Posted on 2013-11-01
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Last Modified: 2013-11-11
I installed a new hard drive, and ordered recovery disks from Sony (originals were lost a long time ago).

Now that I am trying to install windows vista on the new hard drive with the disks, I am getting the following error messages.

When performing the "Restore Complete System" I get error codes "323: 35", "319", "320", and "330".

According to this website the problem could be the RAM HDD or CD drive, but when running the hardware diagnostics included with the recovery software there were no errors.

Also some of the error messages are not defined.
I tried formatting the drive in one partition in NTFS, I tried creating a partition without formatting, and I tried leaving the drive raw.

What do you think?
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Question by:Jonathong
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Expert Comment

by:joinaunion
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First thing to do is set bios to defaults then follow these directions,
https://docs.sony.com/release/VGNT300series_Recoveryguide.pdf
Can you tell us the exact model number please.

To perform a complete hard disk drive recovery
A complete hard disk drive recovery returns your computer to it's factory-default settings. You must use the Recovery Media
Kit to perform a complete hard disk drive recovery.
A complete hard disk drive recovery also gives you the option of reclaiming the hard disk drive space allocated for the
recovery partition. This is not recommended, as it limits future recovery options. To eliminate the recovery partition and
reclaim all the space on the hard disk drive, start up your computer with the VAIO Recovery Media Kit inserted and perform
a complete hard disk drive recovery, selecting the Complete Recovery without the Recovery Drive option.
If you eliminate the recovery partition, you can access the VAIO Recovery Wizard only by using a VAIO Recovery
Media Kit. The VAIO Recovery Wizard will not be available from the Windows® XP Start menu or by pressing the F10 key on
your computer's keyboard as your computer starts up.
To restore the recovery partition, start up your computer with the VAIO Recovery Media Kit inserted, and select Custom
Recovery and then Complete Recovery with the Recovery Drive. Sony recommends backing up your personal data to
storage media or to another computer before proceeding with system recovery.
1. Press the power switch on the computer to turn on the computer.
2. Open the optical drive, and place the Startup Recovery Disc into the optical drive.
3. Close the drive.
4. Turn off your computer.
5. Wait for approximately 30 seconds, and then turn on the computer.
6. When prompted, insert Recovery Disk 1 into the optical drive, and then click OK.
The VAIO Recovery Wizard appears.
7. Click Next.
8. Select Custom Recovery (for Advanced Users), and click Next.
9. Select either:
¿ Complete Recovery with the Recovery Drive (Recommended) or
¿ Complete Recovery without the Recovery Drive and click Next.
10. If installation messages and prompts appear, follow the instructions provided in each wizard, and respond to
each prompt or message. Your computer may restart during this process.
11. When the optical disc drive opens, remove the disc, close the drive, and click Next. Your computer may restart
several times.
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Author Comment

by:Jonathong
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Hey Join,
Model number is VGN-FZ348E
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Expert Comment

by:joinaunion
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Sorry can you also tell us the make/model of hdd. Thanks
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Author Comment

by:Jonathong
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Its a Western Digital Blue WD3200LPVX-08V0T
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by:Jonathong
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btw, Resetting the BIOS to factory defaults didn't help.
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Expert Comment

by:joinaunion
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Can you please confirm that the hdd is detected in bios? Is SMART function on in bios?

Are you using F10 option?
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Expert Comment

by:joinaunion
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Silly question does the drive have a jumper on? If so remove it and try again.
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by:Jonathong
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This BIOS is very basic and limited in what it displays. It shows that a 320gb hard drive is installed, but doesn't give any other information.

The drive does not have jumpers
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by:nobus
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you can test if the hardware is ok, by running from a live Knoppix cd :
ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.5DVD-2012-12-21-EN.iso  

or by installing another OS like the free ubuntu :  www.ubuntu.com

this will show if you have hardware problems or not
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Author Comment

by:Jonathong
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Nobus,
I'll check out the link you gave me, but I will tell you that I have already tested the RAM and the hard drive. The HD is brand new, so no problems there. But the RAM did have some problems when testing with memtest86.

Could the RAM be preventing the installation? I didn't have a problem installing a retail copy of Vista, its just the OEM version that's giving me trouble.
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by:nobus
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>>  But the RAM did have some problems when testing with memtest86. <<   what problems exactly?
normally - NO errors are permitted, even after running multiple passes

this may well be the origin of your problems !
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by:Jonathong
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After many hours of testing, it came up with 600+ errors. Exactly what i dont know. I can run the test again and tell you.

Im just surprised that the recovery wont install windows because of some memory errors, but retail versions dont seem to care. Even the Knoppix ran fine.
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by:Jonathong
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Ok, got some new RAM. Tested it with memtest86 and got no problems. But the windows will still not install giving me the same errors listed in my original post.
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by:joinaunion
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Are you sure that you have the correct recovery disc's?

Are you able to boot them from a exernal cdrom?
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by:Jonathong
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I know, ive wondered the same thing and double checked that a million times. They are certainly the correct recovery CDs.

Ill try an external cdrom
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Author Comment

by:Jonathong
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Do you think that the recovery program is looking for a very particular type of hard drive? Brand, SATA version?
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by:joinaunion
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No I don't belive that's the issue.

What options are you given when the recovery boots?
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by:joinaunion
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Just to confirm when you select custom recovery,are you choosing Complete Recovery without the Recovery Drive and click Next?

This is the option you should select.
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Author Comment

by:Jonathong
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I can either do a full recovery of all partitions, erasing the whole HD, or I can just recover the C: drive, leaving the rest of the partitions alone.
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by:Jonathong
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Ok,
I threw another hard drive in there to see what would happen, and the recovery is working so far. It is also a Western Digital, but I think it is a SATA II instead of the SATA III I have been trying to use.

Once it is finished I will copy it over to the SATAIII drive and see if the computer takes it. I'll let you know how it goes. I'm thinking that the recovery program didn't like the new SATA III, what do y'all think?
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by:joinaunion
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There should be no issue using a sata3. You computer is designed for sata so if you use sata3 wich is a faster drive it will automatically reduce the speed of the drive to match your motherboard.
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by:Jonathong
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join:
Yes that's how i understand it, but that is the only difference between the drives. Why would one work over the other beyond that? Both drives are in good condition.
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by:joinaunion
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Not exactly sure. The only thing I can think of is that you perform a low level format with WD tool. Then try again.
http://support.wdc.com/product/download.asp?groupid=702&sid=2&lang=en
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Expert Comment

by:nobus
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perform an extended diag on your drive, before using it
and regarding the errors - did you upgrade to W7 by any chance?
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Accepted Solution

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Jonathong earned 0 total points
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So here is what I did that solved my problem:

I had a hunch that the recovery software did not like the "modern" sata3 drive. Just a gut feeling since this computer is quite old and sata3 wasn't around back then. So I put in a old sata2 drive that I had laying around, and the recovery ended up working just fine. Once the recovery was complete i put the sata2 drive in a duplicator with the new sata3 drive and copied everything over to the new drive. I threw the new drive in the laptop and it works perfectly!

The errors messages I was getting were misleading and did not really point me in the right direction. Initially we all thought that the bad RAM was preventing the installation, and I was about to go out and get some. But with the sata2 hard drive in place the recovery software was happy as a clam despite the bad RAM.


Thank you every one for your time.
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Expert Comment

by:joinaunion
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Glad you got it figured out. Sorry we could not be of more help.

Still I find it interesting the new drive would not work. Odd.
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by:Jonathong
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Thanks Join,
Your right, it is very odd.
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Author Closing Comment

by:Jonathong
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I appreciate the time everyone invested into helping me solve my problem. In the end however, the only solution that solved my problem was my own.
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Expert Comment

by:nobus
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i still think the extended diag would have shown this problem
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Author Comment

by:Jonathong
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Nobus,
I did run diagnostics on the new hard drive as well as the old hard drive that I was ultimately successful with. The new hard drive had no errors, and the old one did. Yet Windows (via the recovery software) would only install on the old hard drive. Leading me to the only (seemingly unlikely) assumption that I can think of: the recovery software was incapable of handling a sata3 drive.

Windows it's self was not the problem, but the recovery software that brought the computer back to it's factory state. I had no problems when installing a retail copy of windows onto the new hard drive.
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by:nobus
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i agree that your interpretation looks probable , but i find it difficult to believe that the recovery makes a distinction betwee sata2 and 3; what can be is that the recovery software checks the system setup -  and if different, simply does not run
sata 3 = compatible with sata 2, so it "should" not matter
but there are starnger things happening in the pc world..
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