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Outlook 2013 selecting incorrect e-mails with multiple e-mail accounts....

Posted on 2013-11-01
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Last Modified: 2013-11-23
Hello,

I'have two e-mail address - work and personal - both running on a single exchange domain and Outlook 2010 & 2013 on my laptop will not allow me to view both of them at the same time.

In ActiveDirectory I've got two accounts, one personal and one work - which gives me two separate mailboxes - I don't log into my laptop using the "work" user.

Normally you'd add an account and it would appear in the left panel  as an inbox etc, this is what happens if I add my daughter's e-mail address for example.

I've just re-installed Outlook 2013, I'd wiped the OST files and it automatically picked up my work e-mail address (even though I log into the laptop using my personal login), but populated the in-box with my personal e-mails! Outlook at the top of the screen states it's a work account, the inbox has my work e-mail - but the inbox has my personal e-mails and sub-folders (my work doesn't have any sub-folders for example).

If I now add in my personal account, I will either get the top of the screen stating it's my work account, but the inbox stating it's my personal account - or both will reference my personal e-mail. So in effect I cannot appear to access my work e-mail.

So that's the Laptop.... my immediate thoughts were a) I'm missing something obvious (it happens according to the wife) or b) my exchange accounts are corrupt... however my Blackberry Z10 (yes don't laugh) picks up both accounts perfectly - work contains work, personal contains personal and all is well - so I'm inclined to think the Exchange 2010 side of thing is actually OK and I've got some duff registry settings somewhere.

Any pointers... this is driving me nuts, any assistance would be appreciated.

Regards,

RTS
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Question by:RicTS
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Expert Comment

by:Swapnil Nirmal
ID: 39618600
Delete the OSTs and make a clean set up. it might help
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Author Comment

by:RicTS
ID: 39619958
Hello,

Thanks for the feedback....

Although I'd already deleted the OSTs prior to re-install, I've deleted them again and they've been  re-created, I've also added my daughter's account for reference.

So I now have 3 OSTs that have been re-created, but only two accounts - daughter's and my personal one showing in the left panel.

If I select my daughter's I get her inbox & her e-mail address at the top of the screen.
If I select my account I my personal e-mail is the the account shown on the left, the e-mail items are my personal e-mails, the top of the screen shows my work e-mail address (?) and I don't have an in-box showing for my work e-mail address in the left panel.

If I uninstall outlook and wipe out all registry entires to outlook is that going to cause any other issues? the reg entries looked pretty crytic on some of them - they all didn't appear to relate directly to outlook the installed app....

I suppose after that I could wipe the laptop, as everything is held on the server anyway - but it's a job I'd rather not do...

FYI - I've had the wife validate my statements - just to make sure I'm not losing the plot - obviously as she's an ex-COBOL programmer she wasn't much help after that....

Regards,

RTS
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Accepted Solution

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RicTS earned 0 total points
ID: 39657342
Sorted...

I created a new outlook profile and changed the passwords on the two accounts so that they were different from one another and to remote the possibility that one account was being accessed incorrectly with the other's password. Re-added them into the new profile and the accounts now behave as expected.

Regards,

RTS
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Author Closing Comment

by:RicTS
ID: 39671090
Work around rather than a root cause analysis. RTS
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