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Can't remove printer Windows 7 Home Premium

Posted on 2013-11-02
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Last Modified: 2013-11-02
Driver HP Officejet 4500 G510n-z (x64) is in use. It is used on:
    HP Officejet 4500 G510n-z (Copy 1)
I had already removed the device but this still comes up when I run the print server properties.
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Question by:Fred Marshall
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Joe Winograd, EE MVE 2015&2016 earned 2000 total points
ID: 39619015
It could be that there are old jobs in the print spooler queue. One idea is to delete them manually, as follows:

Stop the spooler first with this command in an elevated command prompt window:

net stop spooler

To get the elevated command prompt, right-click on the Command Prompt shortcut in Accessories and select [Run as administrator]. Leave this window open so you can restart the spooler later.

Then use Windows Explorer or whatever file manager you prefer to delete the files in <c:\Windows\System32\spool\PRINTERS\> (it probably has just files with .SPL and .SHD file types). Once again, you'll need Administrator privileges to access that folder. Windows Explorer will give a dialog like this:
permission to access spool-printersDo not delete the PRINTERS folder...just the files in it.

After telling it to Continue and deleting the files, restart the spooler via the elevated command prompt that is still open:

net start spooler

Now see if you can remove the printer. Regards, Joe
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Author Closing Comment

by:Fred Marshall
ID: 39619102
This is what I had to do in the end.  It was more confusing because the same printer had installed with different names.
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LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39619257
Glad to hear it's fixed! Regards, Joe
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