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Can't remove printer Windows 7 Home Premium

Driver HP Officejet 4500 G510n-z (x64) is in use. It is used on:
    HP Officejet 4500 G510n-z (Copy 1)
I had already removed the device but this still comes up when I run the print server properties.
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Fred Marshall
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Fred Marshall
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1 Solution
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
It could be that there are old jobs in the print spooler queue. One idea is to delete them manually, as follows:

Stop the spooler first with this command in an elevated command prompt window:

net stop spooler

To get the elevated command prompt, right-click on the Command Prompt shortcut in Accessories and select [Run as administrator]. Leave this window open so you can restart the spooler later.

Then use Windows Explorer or whatever file manager you prefer to delete the files in <c:\Windows\System32\spool\PRINTERS\> (it probably has just files with .SPL and .SHD file types). Once again, you'll need Administrator privileges to access that folder. Windows Explorer will give a dialog like this:
permission to access spool-printersDo not delete the PRINTERS folder...just the files in it.

After telling it to Continue and deleting the files, restart the spooler via the elevated command prompt that is still open:

net start spooler

Now see if you can remove the printer. Regards, Joe
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Fred MarshallAuthor Commented:
This is what I had to do in the end.  It was more confusing because the same printer had installed with different names.
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Joe Winograd, EE MVE 2015&2016DeveloperCommented:
Glad to hear it's fixed! Regards, Joe
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