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Windows 7 Print spooler stops

Posted on 2013-11-02
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3,220 Views
Last Modified: 2013-11-03
all of a sudden today, my print spooler just started to stop ... I cannot print any more.

here is the error:

Log Name:      Application
Source:        Application Error
Date:          11/2/2013 1:02:27 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mkollonige-PC
Description:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: HP1100GC.DLL, version: 2012.821.1.56496, time stamp: 0x503341aa
Exception code: 0xc0000005
Fault offset: 0x000000000002f815
Faulting process id: 0x5d8
Faulting application start time: 0x01ced7ed3d0ae5eb
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\HP1100GC.DLL
Report Id: 8cc3ab6b-43e0-11e3-a601-a41f72662d85
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-02T17:02:27.000000000Z" />
    <EventRecordID>15286</EventRecordID>
    <Channel>Application</Channel>
    <Computer>mkollonige-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>spoolsv.exe</Data>
    <Data>6.1.7601.17777</Data>
    <Data>4f35fc1d</Data>
    <Data>HP1100GC.DLL</Data>
    <Data>2012.821.1.56496</Data>
    <Data>503341aa</Data>
    <Data>c0000005</Data>
    <Data>000000000002f815</Data>
    <Data>5d8</Data>
    <Data>01ced7ed3d0ae5eb</Data>
    <Data>C:\Windows\System32\spoolsv.exe</Data>
    <Data>C:\Windows\system32\spool\DRIVERS\x64\3\HP1100GC.DLL</Data>
    <Data>8cc3ab6b-43e0-11e3-a601-a41f72662d85</Data>
  </EventData>
</Event>v

Any help is appreciated.

Thanks.
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Question by:halejr1
6 Comments
 
LVL 18

Expert Comment

by:Netflo
ID: 39619016
Hi,

Steps 1 - 8 on this link will help you: http://www.techsupportall.com/print-spooler-keeps-stopping-automatically/

You've either got a bad print job or driver problem. The solution above will help flush out the print job which is causing the service to cut out.
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LVL 12

Expert Comment

by:ibrahim52
ID: 39619080
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LVL 18

Expert Comment

by:Netflo
ID: 39619145
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 39619606
i would start by uninstalling the printer software completely; then reinstall it.
another way to tackle this, is doing a system restore to a day it was working
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Author Closing Comment

by:halejr1
ID: 39619863
Thinks
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LVL 92

Expert Comment

by:nobus
ID: 39619894
what was the solution you choosed?
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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