Solved

Firefox Wont Run On My Mac

Posted on 2013-11-02
6
316 Views
Last Modified: 2013-11-26
Firefox will not run on my Mac Mini running Mountain Lion 10.8.  When I start the program there is no response or activity for several minutes.  Then after several minutes, Firefox opens but there is no response after that.  I've uninstalled Firefox by moving the icon in the Applications folder to the trash and then re-installed it.  That does not resolve the issue.  I've also uninstalled it by moving the icon from the Applications folder to the trash and deleting the Firefox folder located in the application support folder which is in the library folder.  Several sites including the Mozilla site refer to the latter method as a complete uninstall.  That did not resolve the issue either.  Does anyone know how I might fix this? Thanks.
0
Comment
Question by:sswmoore
6 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 39619244
Try it in another user account. If it works there, delete all references to FF within the original account.
0
 
LVL 53

Expert Comment

by:strung
ID: 39619278
Did you re-install from a fresh download? Do you have the latest version?

You may have an incompatible plug-in. Try moving the folders

/library/Internet Plug-ins
~/library/Internet Plug-ins

to separate folders on the desktop

reboot and see if Firefox will then run.
0
 
LVL 82

Expert Comment

by:Dave Baldwin
ID: 39619299
The first time Firefox was downloaded to my Mac, the download was corrupted in some small way.  A second download installed and worked just fine.  Make sure you are getting it from the 'official' Firefox site.  http://www.mozilla.org/en-US/firefox/all/
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:sswmoore
ID: 39630139
Thanks Rindi,

I uninstalled Firefox using the full uninstall method I described in my original post.  I then logged in with a different user account, downloaded a fresh copy of firefox and installed it.  No improvement.  Firefox continues to be non responsive.  After I try to start Firefox, it might appear in 5 or 6 minutes but after that it is pretty much useless.
0
 

Author Comment

by:sswmoore
ID: 39630152
Thank you Strung,

I did as you suggested and moved the two folders you mentioned and attempted to start Firefox again.  There was no improvement.  If Firefox starts, it still takes 5 or 6 minutes to do so and after that it is pretty much useless.
0
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39630237
Check the console logs for error messages
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

I had to do a bit of research to find the answer to this question so I thought I'd share my results.  Due to our outdated mainframe systems, we need to downgrade IE9 to IE8 in order to stay compatible.  We also needed to downgrade Java.  In order to…
Steve Jobs once said that Blu-ray is "a bag of hurt". As Macs users well known, things haven’t settled down (at least not from Apple’s perspective). Several years after that comment, Mac OS X still doesn’t support Blu-ray playback, nor has any Mac s…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now