Solved

Firefox Wont Run On My Mac

Posted on 2013-11-02
6
324 Views
Last Modified: 2013-11-26
Firefox will not run on my Mac Mini running Mountain Lion 10.8.  When I start the program there is no response or activity for several minutes.  Then after several minutes, Firefox opens but there is no response after that.  I've uninstalled Firefox by moving the icon in the Applications folder to the trash and then re-installed it.  That does not resolve the issue.  I've also uninstalled it by moving the icon from the Applications folder to the trash and deleting the Firefox folder located in the application support folder which is in the library folder.  Several sites including the Mozilla site refer to the latter method as a complete uninstall.  That did not resolve the issue either.  Does anyone know how I might fix this? Thanks.
0
Comment
Question by:sswmoore
6 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 39619244
Try it in another user account. If it works there, delete all references to FF within the original account.
0
 
LVL 53

Expert Comment

by:strung
ID: 39619278
Did you re-install from a fresh download? Do you have the latest version?

You may have an incompatible plug-in. Try moving the folders

/library/Internet Plug-ins
~/library/Internet Plug-ins

to separate folders on the desktop

reboot and see if Firefox will then run.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 39619299
The first time Firefox was downloaded to my Mac, the download was corrupted in some small way.  A second download installed and worked just fine.  Make sure you are getting it from the 'official' Firefox site.  http://www.mozilla.org/en-US/firefox/all/
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:sswmoore
ID: 39630139
Thanks Rindi,

I uninstalled Firefox using the full uninstall method I described in my original post.  I then logged in with a different user account, downloaded a fresh copy of firefox and installed it.  No improvement.  Firefox continues to be non responsive.  After I try to start Firefox, it might appear in 5 or 6 minutes but after that it is pretty much useless.
0
 

Author Comment

by:sswmoore
ID: 39630152
Thank you Strung,

I did as you suggested and moved the two folders you mentioned and attempted to start Firefox again.  There was no improvement.  If Firefox starts, it still takes 5 or 6 minutes to do so and after that it is pretty much useless.
0
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39630237
Check the console logs for error messages
0

Featured Post

ScreenConnect 6.0 Free Trial

Want empowering updates? You're in the right place! Discover new features in ScreenConnect 6.0, based on partner feedback, to keep you business operating smoothly and optimally (the way it should be). Explore all of the extras and enhancements for yourself!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question