Solved

Able to send messages, but not receive. Outlook client is setup with POP configuration with gmail.

Posted on 2013-11-02
3
341 Views
Last Modified: 2014-11-12
This problem happened in Outlook 2010. I uninstall/install the software to no avail. I then upgraded to Outlook 2013 (fresh install) to no avail. I noticed that when I am in the send/receive tab, many buttons (Send/Receive All Folders, buttons under Send/Receive Groups do nothing when clicked and are grayed out, etc.) do not work. I do have a POP account created (Gmail POP), and the product is activated. What's odd is I install on my laptop as a test, and all is well. It works fine on the laptop. I even created fresh new .pst file but to no avail. What the heck? Also, how do I install updates for it? At the moment, Im currently running MS Office Pro Plus 2013. It must be something tied into my PC. If I need to uninstall again, is there a way I can remove the traces from the registry? If so, how?
0
Comment
Question by:ksol
  • 2
3 Comments
 
LVL 1

Accepted Solution

by:
Trancebolt earned 500 total points
ID: 39619467
You know, im dealing with this same thing at my work right now; however... I am running Xp/7 computers on outlook 2010.... with exchange server/pop3 also two accounts in the nav panel...

Three pcs at work are just fine xp nd 7 alike...
But three others will not sync incoming.

Works on my phone testing the sync of all the accounts, on webmail and on terminal servers... but those pcs for some reason have some setting triggered somewhere thats interfering. I have not figured out a way to fix it yet, but the .rdp connection to a server with outlook on it allowed me to temporarily give those three users access to emails while I work on it...

Its definitely a local pc issue. Asks for pass/user multiple times... cant be an error, its the same login credentials. With require verification for outgoing checked and testd all backup ports: 587 , 26, 110, 143, etc

Interesting quandry
0
 

Author Comment

by:ksol
ID: 39619502
Trancebolt,

Let me know if you find anything new. I've been dealing with this issue for 2 months now. I can do everything else, except receive incoming mail. It's not an account issue. I can access Gmail just fine on the web, and on my phone.
0
 

Author Comment

by:ksol
ID: 39670135
I've requested that this question be closed as follows:

Accepted answer: 0 points for ksol's comment #a39619502

for the following reason:

fgfg
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Utilizing an array to gracefully append to a list of EmailAddresses
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now