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Able to send messages, but not receive. Outlook client is setup with POP configuration with gmail.

Posted on 2013-11-02
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Last Modified: 2014-11-12
This problem happened in Outlook 2010. I uninstall/install the software to no avail. I then upgraded to Outlook 2013 (fresh install) to no avail. I noticed that when I am in the send/receive tab, many buttons (Send/Receive All Folders, buttons under Send/Receive Groups do nothing when clicked and are grayed out, etc.) do not work. I do have a POP account created (Gmail POP), and the product is activated. What's odd is I install on my laptop as a test, and all is well. It works fine on the laptop. I even created fresh new .pst file but to no avail. What the heck? Also, how do I install updates for it? At the moment, Im currently running MS Office Pro Plus 2013. It must be something tied into my PC. If I need to uninstall again, is there a way I can remove the traces from the registry? If so, how?
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Question by:ksol
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Trancebolt earned 2000 total points
ID: 39619467
You know, im dealing with this same thing at my work right now; however... I am running Xp/7 computers on outlook 2010.... with exchange server/pop3 also two accounts in the nav panel...

Three pcs at work are just fine xp nd 7 alike...
But three others will not sync incoming.

Works on my phone testing the sync of all the accounts, on webmail and on terminal servers... but those pcs for some reason have some setting triggered somewhere thats interfering. I have not figured out a way to fix it yet, but the .rdp connection to a server with outlook on it allowed me to temporarily give those three users access to emails while I work on it...

Its definitely a local pc issue. Asks for pass/user multiple times... cant be an error, its the same login credentials. With require verification for outgoing checked and testd all backup ports: 587 , 26, 110, 143, etc

Interesting quandry
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Author Comment

by:ksol
ID: 39619502
Trancebolt,

Let me know if you find anything new. I've been dealing with this issue for 2 months now. I can do everything else, except receive incoming mail. It's not an account issue. I can access Gmail just fine on the web, and on my phone.
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Author Comment

by:ksol
ID: 39670135
I've requested that this question be closed as follows:

Accepted answer: 0 points for ksol's comment #a39619502

for the following reason:

fgfg
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