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Profiles deleting after logoff. No printers or Outlook.

Posted on 2013-11-03
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Last Modified: 2013-11-04
Hi there,

In our domain environment profiles are being deleted upon logoff.

We have Window 7 desktops connecting to Server 2012 Active Directory. No admin changes were applied. All of a sudden 3 days ago users complained that they had to set-up their Outook settings and re-connect to printers each time they logged on.

Some troubleshooting has shown that profiles are being deleted from both the "user" folder and also "profilelist"in the registry upon log off.

I'm stumped.

I've turned off all Group Policies and local policies but cannot figure out why the problem persists.  The event viewer is not showing any issues.

Any suggestions much appreciated.
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Question by:unnameduser
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3 Comments
 
LVL 3

Expert Comment

by:jakeedwards
ID: 39620551
A mandatory profile may be in use

 
 
"Profiles controlled by administrators are called mandatory profiles. Users who have a mandatory profile can only make transitory changes to their environment. Here, any changes that users make to the local environment aren't saved, and the next time they log on they are back to the original profile"

or
a roaming profile may be in use and GPO settings current so the profile is deleted during logoff, check witk rsop.msc on the client to see the details
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LVL 19

Accepted Solution

by:
helpfinder earned 500 total points
ID: 39622195
As Jake claims, check if users do not have mendatory or roaming profiles enebled.


Anyway - is this happens for all users or just for some of them (do you see some connection like same department, AD OU etc.)?
check gpresult command what GPO are applied for these users and maybe this will point you right direction.
Does this happens also when you login as an user, unplus LAN cable and log off?
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Author Comment

by:unnameduser
ID: 39623024
eventually found that the OU the users were in was added to a domain guests group - hence the profile deletion after logout.

I'm not sure how the group got added to the domain guests group but I suspect it is a result of a recent upgrade from Server 2k8 enterprise to Server 2k12 datacentre..

Thanks for your suggestions everyone
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