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Windows 2008 server unresponsive, network icon Res X

Posted on 2013-11-03
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Last Modified: 2014-01-07
Hello,

We have a windows 2008 server enterprise. After rebooting server yesterday. We can't do RDP, can't ping that. But it can ping other nodes.
But safe mode with network works fine.

Contacted HP, they suggested to uninstall/reinstall HP network config Utility, no results.

Contacted Microsoft, they have done some work around, no results.
-Hide all services other than MS, no result.
-Send some hotfix, but was not able to install because we can't run anything on server other than notepad/wordpad.

- Uploaded memory dump to MS, waiting for their feedbak.
- Network ico is Red X.

Any help wold be appreciated.

Thanks.
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Question by:HUSupport
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Expert Comment

by:strivoli
ID: 39620815
You seem to be experienced. HP and MS should be. Even though, I'd suggest some silly checks under "normal" mode (NOT under safe mode):
a. Disabling the firewall allows you to ping the server?
b. Did you try removing the NIC from device manager and adding it again?
c. Did you search for any updated NIC drivers?
d. Is your server virus free?
e. Are there any Windows Application and/or System Logs (run eventvwr) entries that could help such as Warnings/Errors?
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Author Comment

by:HUSupport
ID: 39621244
On Normal mode we can't do all of these, server freezes.
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Expert Comment

by:strivoli
ID: 39621267
Does it freeze before login or after?
I didn't understand it freezes. You wrote you can ping from server to other hosts. How can you ping if it freezes?
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Author Comment

by:HUSupport
ID: 39621617
In fact we can't open any application,

can open notepad, wordpad

but can't open server manager, Network and sharing, Can't install any hotfix.
Service NLASVC is stopped. can't start that.
uploaded memory dump to MS.
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LVL 19

Expert Comment

by:strivoli
ID: 39623718
I would check if the server is infected. You can use Kaspersky's Rescue Disk. You will be able to create a bootable CD in order to scan even with a non working operating system.
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Author Comment

by:HUSupport
ID: 39624641
Still waiting for feedback from Microsoft. It has been almost 36 hours submitted dump.
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Accepted Solution

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HUSupport earned 0 total points
ID: 39752560
Resolution: Applied http://support.microsoft.com/kb/2379016 which resolved the issue
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Author Closing Comment

by:HUSupport
ID: 39761657
Micrsoft helped
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