?
Solved

Windows 2008 server unresponsive, network icon Res X

Posted on 2013-11-03
8
Medium Priority
?
260 Views
Last Modified: 2014-01-07
Hello,

We have a windows 2008 server enterprise. After rebooting server yesterday. We can't do RDP, can't ping that. But it can ping other nodes.
But safe mode with network works fine.

Contacted HP, they suggested to uninstall/reinstall HP network config Utility, no results.

Contacted Microsoft, they have done some work around, no results.
-Hide all services other than MS, no result.
-Send some hotfix, but was not able to install because we can't run anything on server other than notepad/wordpad.

- Uploaded memory dump to MS, waiting for their feedbak.
- Network ico is Red X.

Any help wold be appreciated.

Thanks.
0
Comment
Question by:HUSupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 20

Expert Comment

by:strivoli
ID: 39620815
You seem to be experienced. HP and MS should be. Even though, I'd suggest some silly checks under "normal" mode (NOT under safe mode):
a. Disabling the firewall allows you to ping the server?
b. Did you try removing the NIC from device manager and adding it again?
c. Did you search for any updated NIC drivers?
d. Is your server virus free?
e. Are there any Windows Application and/or System Logs (run eventvwr) entries that could help such as Warnings/Errors?
0
 

Author Comment

by:HUSupport
ID: 39621244
On Normal mode we can't do all of these, server freezes.
0
 
LVL 20

Expert Comment

by:strivoli
ID: 39621267
Does it freeze before login or after?
I didn't understand it freezes. You wrote you can ping from server to other hosts. How can you ping if it freezes?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:HUSupport
ID: 39621617
In fact we can't open any application,

can open notepad, wordpad

but can't open server manager, Network and sharing, Can't install any hotfix.
Service NLASVC is stopped. can't start that.
uploaded memory dump to MS.
0
 
LVL 20

Expert Comment

by:strivoli
ID: 39623718
I would check if the server is infected. You can use Kaspersky's Rescue Disk. You will be able to create a bootable CD in order to scan even with a non working operating system.
0
 

Author Comment

by:HUSupport
ID: 39624641
Still waiting for feedback from Microsoft. It has been almost 36 hours submitted dump.
0
 

Accepted Solution

by:
HUSupport earned 0 total points
ID: 39752560
Resolution: Applied http://support.microsoft.com/kb/2379016 which resolved the issue
0
 

Author Closing Comment

by:HUSupport
ID: 39761657
Micrsoft helped
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A safe way to clean winsxs folder from your windows server 2008 R2 editions
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question