Solved

Windows 2008 server unresponsive, network icon Res X

Posted on 2013-11-03
8
259 Views
Last Modified: 2014-01-07
Hello,

We have a windows 2008 server enterprise. After rebooting server yesterday. We can't do RDP, can't ping that. But it can ping other nodes.
But safe mode with network works fine.

Contacted HP, they suggested to uninstall/reinstall HP network config Utility, no results.

Contacted Microsoft, they have done some work around, no results.
-Hide all services other than MS, no result.
-Send some hotfix, but was not able to install because we can't run anything on server other than notepad/wordpad.

- Uploaded memory dump to MS, waiting for their feedbak.
- Network ico is Red X.

Any help wold be appreciated.

Thanks.
0
Comment
Question by:HUSupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39620815
You seem to be experienced. HP and MS should be. Even though, I'd suggest some silly checks under "normal" mode (NOT under safe mode):
a. Disabling the firewall allows you to ping the server?
b. Did you try removing the NIC from device manager and adding it again?
c. Did you search for any updated NIC drivers?
d. Is your server virus free?
e. Are there any Windows Application and/or System Logs (run eventvwr) entries that could help such as Warnings/Errors?
0
 

Author Comment

by:HUSupport
ID: 39621244
On Normal mode we can't do all of these, server freezes.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39621267
Does it freeze before login or after?
I didn't understand it freezes. You wrote you can ping from server to other hosts. How can you ping if it freezes?
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 

Author Comment

by:HUSupport
ID: 39621617
In fact we can't open any application,

can open notepad, wordpad

but can't open server manager, Network and sharing, Can't install any hotfix.
Service NLASVC is stopped. can't start that.
uploaded memory dump to MS.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39623718
I would check if the server is infected. You can use Kaspersky's Rescue Disk. You will be able to create a bootable CD in order to scan even with a non working operating system.
0
 

Author Comment

by:HUSupport
ID: 39624641
Still waiting for feedback from Microsoft. It has been almost 36 hours submitted dump.
0
 

Accepted Solution

by:
HUSupport earned 0 total points
ID: 39752560
Resolution: Applied http://support.microsoft.com/kb/2379016 which resolved the issue
0
 

Author Closing Comment

by:HUSupport
ID: 39761657
Micrsoft helped
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question