Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Windows 2008 server unresponsive, network icon Res X

Posted on 2013-11-03
8
254 Views
Last Modified: 2014-01-07
Hello,

We have a windows 2008 server enterprise. After rebooting server yesterday. We can't do RDP, can't ping that. But it can ping other nodes.
But safe mode with network works fine.

Contacted HP, they suggested to uninstall/reinstall HP network config Utility, no results.

Contacted Microsoft, they have done some work around, no results.
-Hide all services other than MS, no result.
-Send some hotfix, but was not able to install because we can't run anything on server other than notepad/wordpad.

- Uploaded memory dump to MS, waiting for their feedbak.
- Network ico is Red X.

Any help wold be appreciated.

Thanks.
0
Comment
Question by:HUSupport
  • 5
  • 3
8 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39620815
You seem to be experienced. HP and MS should be. Even though, I'd suggest some silly checks under "normal" mode (NOT under safe mode):
a. Disabling the firewall allows you to ping the server?
b. Did you try removing the NIC from device manager and adding it again?
c. Did you search for any updated NIC drivers?
d. Is your server virus free?
e. Are there any Windows Application and/or System Logs (run eventvwr) entries that could help such as Warnings/Errors?
0
 

Author Comment

by:HUSupport
ID: 39621244
On Normal mode we can't do all of these, server freezes.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39621267
Does it freeze before login or after?
I didn't understand it freezes. You wrote you can ping from server to other hosts. How can you ping if it freezes?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:HUSupport
ID: 39621617
In fact we can't open any application,

can open notepad, wordpad

but can't open server manager, Network and sharing, Can't install any hotfix.
Service NLASVC is stopped. can't start that.
uploaded memory dump to MS.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39623718
I would check if the server is infected. You can use Kaspersky's Rescue Disk. You will be able to create a bootable CD in order to scan even with a non working operating system.
0
 

Author Comment

by:HUSupport
ID: 39624641
Still waiting for feedback from Microsoft. It has been almost 36 hours submitted dump.
0
 

Accepted Solution

by:
HUSupport earned 0 total points
ID: 39752560
Resolution: Applied http://support.microsoft.com/kb/2379016 which resolved the issue
0
 

Author Closing Comment

by:HUSupport
ID: 39761657
Micrsoft helped
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was supporting a handful of Windows 2008 (non-R2) 2 node clusters with shared quorum disks. Some had SQL 2008 installed and some were just a vendor application that we supported. For the purposes of this article it doesn’t really matter which so w…
Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question