Solved

Office365 on Outlook 2010 wont run rules completely

Posted on 2013-11-04
6
835 Views
Last Modified: 2013-11-08
We recently switched our POP3 account to an Office365 account at our office. We use Outlook 2010 for our email. We have a special account set up that just receives emails from clients/vendors and then forwards these emails to distribution groups within our company and puts them in a sub-folder on that account. For some reason it will only receive the email and put it in the folder. It will not forward the email to the distribution group. There are 10 of these rules in place but they all do the same thing. I've increased the rules quota to no avail. I've blown away the distribution groups and rebuilt them many times. I've also rebuilt the rules many times to no avail. I know that Office365 has its issues and it has been a pain for us with some things so far, but is this an Outlook 2010 issue or another Office365 issue?
0
Comment
Question by:tacwest
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 25

Expert Comment

by:Diverse IT
ID: 39623345
Hi tacwest,

Why aren't you using the Office 2013 licensing...do you only have the Online Exchange Plan (email only)?

Although Outlook 2010 is supported, you must download & install Desktop Setup. If you haven't done that already login to OWA then go to Settings > Office 365 Settings > software > desktop setup. I'd recommend Outlook 2013 but if you don't have the correct plan obviously you have to stick with OL 2010.

Issues...not sure what you mean. Nothing outrageous that I've seen.

You have to keep in mind there are Transport Rules, Server-based Client Rules and Client-Only Rules. To achieve you objective of having email sent to "Mailbox A" copied to a DG then moved to a sub-folder within Mailbox A's directory - just setup a Transport Rule to copy the email from Mailbox A to the specified DG. Then within Mailbox A's OWA setup a Server-based Client Rule to move the email to the specified sub-folder.

How did you increase the rules quota...PowerShell? You shouldn't have to do this...I have 40 some rules on default settings.

Let me know how it goes!
0
 

Author Comment

by:tacwest
ID: 39625199
I changed the rules quota (PowerShell) because I couldn't set up my 10 rules without getting a pop up telling me I didn't have sufficient space. I was tired of having to change display names and the rule name to something short. 64kb for rule size is a joke in my opinion for rules. They are not massive rules, only 3-4 steps within each rule. Receive it from recipient('s), forward to DG, move it to sub folder. We have volume licensing for MS 2010, and are using the Online Exchange Plan only.

Wasn't aware of any Desktop Setup software. I wasn't in charge of setting all of this up, it was dumped in my lap after the fact. I'll give this a try and see if anything resolves itself. Thanks

-Randy
0
 
LVL 25

Accepted Solution

by:
Diverse IT earned 500 total points
ID: 39625371
Yeah, Desktop Setup software is specifically for pre-installed supported versions of Outlook/Office. If you read up on it...installing it is a must. I have seen things work without it but I wouldn't chance it and like I said out of all our client deployments we have not seen one issue on the client-side. We've mostly seen issues with very complex Transport Rules and some issues with OPE but everything gets resolved in a reasonable time-frame.

That is odd that 10 rules have put you over the default Rule Size Limit of 64kb. It sounds like the rule cache is growing on the server...something when you delete and add rules the total calculated size increases in the cache. I'd call Microsoft to resolve that but it's probably a moot point now since you have most likely modified the Rule Size Limit to 256kb.

You can gain an estimated perspective on how big your rules are by exporting them from Outlook. Look at the file size and you'll see how big they actually are. This is estimated because when they get imported to the server there are other factors that slightly change this number.

You can attempt to clear out the rules cache without accessing the server (cause you can't in Office 365 and I don't know of a way to do this in PowerShell w/o calling MSFT) by deleting all the rules in OWA and leave them for at least 4 hours.

Let me know if it still acts up. Cheers!
0
 

Author Closing Comment

by:tacwest
ID: 39633963
I resulted in switching this to a POP3 Office365 Outlook 2010 email account as I was under pressure to get this back up and going for the client. I did run the Desktop Setup on this laptop with the email account in the event I decide to take a chance and set it back up as an Office365 Exchange account on the laptop
0
 
LVL 25

Expert Comment

by:Diverse IT
ID: 39634272
I'm glad I could help and thanks for the points!
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question