Solved

Printing from Word

Posted on 2013-11-04
4
275 Views
Last Modified: 2013-11-25
Hello all,
I have a client who has a Samsung CLX-3175 AIO machine.  Her issue is unlike anything I've ever encountered.  When receiving and printing faxes, the pages come out nice and clean.  When she prints from Word, the page comes out "dirty" (her words).  She sent me an example and the page looks like a bad scan and it's actually a document created within Word and then printed.  Any ideas?

Thanks,
jwhite
0
Comment
Question by:jwhite273
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
slimpckins28 earned 500 total points
ID: 39621711
update the driver.  The fax printer is actually a different part of the driver package than the print driver.

i had this only happen once, and that fixed my problem.
0
 
LVL 10

Expert Comment

by:aboo_s
ID: 39621756
It sure sounds like a printer driver issue.
I would try to print a page from my web browser or any photo for that matter before I go on looking for an updated driver. It could still be another problem you know!
0
 

Author Comment

by:jwhite273
ID: 39631771
I called the client and have not heard back.  I'll give her another call and see where we stand.
0
 

Author Closing Comment

by:jwhite273
ID: 39676504
Thanks for the help!
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager is not included in Office 2013. This comes as a shock to users upgrading from earlier versions of Office, such as 2007 and 2010, where Picture Manager was included as a standard application. This article explains how…
Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question