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exchange 2007

Posted on 2013-11-04
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i created a mailbox in exchange 2007 for a user name A. i was told to rename an existing user b 's mailbox to the new User A.
i deleted the account for user mailbox A and renamed user B to A.

i can access emails contacts now for user A but active sync does not work. i get the below

If the problem continues, contact technical support for your organization and tell them the following: The mailbox may be stored on a Microsoft Exchange 2000 or Microsoft Exchange 2003 server, or the Active Directory user account was created recently and has not yet replicated to the Active Directory site where this Client Access server is hosted.

i did replication already
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Question by:Glocap
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4 Comments
 
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Expert Comment

by:XCONBLR
ID: 39621866
Are you sure its only ActiveSync not working? could you also check if OWA, Autodiscover (if you are able to configure the outlook profile) working by checking test email autoconfiguration.
If it is only ActiveSync, check Get-CASMailbox <user A> | FL *activesync*
to see if activesync enabled is $true.
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Author Comment

by:Glocap
ID: 39621889
I am able to login with the username on a domain computer and configure emails without any problem.

See the results of the commands for active sync below


PS] C:\Windows\system32>Get-CASMailbox a| FL *activesync*


ActiveSyncAllowedDeviceIDs         : {}
ActiveSyncMailboxPolicy            : Default
ActiveSyncMailboxPolicyIsDefaulted : True
ActiveSyncDebugLogging             :
ActiveSyncEnabled                  : True
HasActiveSyncDevicePartnership     : True
OWAActiveSyncIntegrationEnabled    :


still can't use outlook web access
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XCONBLR earned 2000 total points
ID: 39621949
ok, so... can you verify if you can get this successfully against most of your domain controllers.
Get-Casmailbox a -domaincontroller <dc1> | FL activesyncenabled

Also verify if this mailbox is on an Exchange 2007 server.
Get-mailboxserver exchange2007server | get-mailboxdatabase

Check the MSEXCHHOMEMDB attribute and make sure that it is on the same server.
Also take a LDP dump of the user.

Start>run>ldp.exe
The tool opens, click on connect
Click on ok
Click on bind
Select domain container.

Select this user and double click on him to get his properties dumped.
Copy this users properties in a notepad and then collect the same for another user.
Because, these kind of issues can happen due to a corrupt AD account.
Compare a user who has no issues (preferrably on the same database as this user with issues) and the user who has issues.

After this would be the point where you start with http://exrca.com
and select ActiveSync autodiscover and test and let us know if you are noticing any error events there.
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Author Comment

by:Glocap
ID: 39622134
It was a matter of time. I think it takes time to kick in.

checked now working fine.
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