protecting passwords when remote controlling.
Posted on 2013-11-04
Our company handles many computers remotely (around 150) most of them from our own customers ( we work in health care services) so our customer support people are supposed to enter three different personal passwords on the remote pc depending on what they are doing with the customer each time.
We normally use ammy, logmein or teamviewer depending on our customers preference.
Right now our people copy-paste the passwords ( copy in the local pc and paste in the remote pc) we believe this is safer than typing remotely. Is it?
How safe is this? can the password be captured easily in this way?
is it better to type the password on the remote computer?
Is there any better way you can suggest us to protect our passwords ?