Solved

Shoretel Call forwarding not working

Posted on 2013-11-04
4
1,862 Views
Last Modified: 2013-11-09
I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in.

The users have direct dial numbers.

I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule.  I believe the rules are correct since there is not much to them however calls do not get forwarded.

Is there somewhere that I need to allow out of office rules to take effect?
0
Comment
Question by:ajdratch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:M Roe
ID: 39622023
Are you working in the call handling mode
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39622041
Administration > Class of Service. Select the Telephone Feature

Once the Telephone Feature has been selected, scroll down and find Allow External Call Forwarding. Check Allow External Assignment.
0
 

Accepted Solution

by:
ajdratch earned 0 total points
ID: 39622070
I figured it out. I had to change "primary phone port" to Soft switch. It was on IP Phones
0
 

Author Closing Comment

by:ajdratch
ID: 39635444
I found the solution
0

Featured Post

Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question