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Are you working in the call handling mode
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Are you working in the call handling mode

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Administration &gt;&nbsp;Class of Service. Select the Telephone Feature<br />
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Once the Telephone Feature has been selected, scroll down and find Allow External Call Forwarding. Check Allow External Assignment.
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Administration > Class of Service. Select the Telephone Feature

Once the Telephone Feature has been selected, scroll down and find Allow External Call Forwarding. Check Allow External Assignment.

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I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in. <br />
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The users have direct dial numbers. <br />
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I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule. &nbsp;I believe the rules are correct since there is not much to them however calls do not get forwarded. <br />
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Is there somewhere that I need to allow out of office rules to take effect?
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I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in. 

The users have direct dial numbers. 

I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule.  I believe the rules are correct since there is not much to them however calls do not get forwarded. 

Is there somewhere that I need to allow out of office rules to take effect?

Shoretel Call forwarding not working

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).