I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in.
The users have direct dial numbers.
I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule. I believe the rules are correct since there is not much to them however calls do not get forwarded.
Is there somewhere that I need to allow out of office rules to take effect?