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Shoretel Call forwarding not working

Posted on 2013-11-04
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Last Modified: 2013-11-09
I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in.

The users have direct dial numbers.

I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule.  I believe the rules are correct since there is not much to them however calls do not get forwarded.

Is there somewhere that I need to allow out of office rules to take effect?
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Question by:ajdratch
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4 Comments
 
LVL 9

Expert Comment

by:M Roe
ID: 39622023
Are you working in the call handling mode
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LVL 9

Expert Comment

by:M Roe
ID: 39622041
Administration > Class of Service. Select the Telephone Feature

Once the Telephone Feature has been selected, scroll down and find Allow External Call Forwarding. Check Allow External Assignment.
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Accepted Solution

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ajdratch earned 0 total points
ID: 39622070
I figured it out. I had to change "primary phone port" to Soft switch. It was on IP Phones
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Author Closing Comment

by:ajdratch
ID: 39635444
I found the solution
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