Solved

Shoretel Call forwarding not working

Posted on 2013-11-04
4
1,641 Views
Last Modified: 2013-11-09
I need to forward calls from Shoretel to a different number for some users. We don't have shoretel support so we can't call in.

The users have direct dial numbers.

I am in Shoretel communicator but no matter what I try, call forwarding does not work. I have tried forwarding all calls and I tried creating the out of office rule.  I believe the rules are correct since there is not much to them however calls do not get forwarded.

Is there somewhere that I need to allow out of office rules to take effect?
0
Comment
Question by:ajdratch
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:M Roe
Comment Utility
Are you working in the call handling mode
0
 
LVL 9

Expert Comment

by:M Roe
Comment Utility
Administration > Class of Service. Select the Telephone Feature

Once the Telephone Feature has been selected, scroll down and find Allow External Call Forwarding. Check Allow External Assignment.
0
 

Accepted Solution

by:
ajdratch earned 0 total points
Comment Utility
I figured it out. I had to change "primary phone port" to Soft switch. It was on IP Phones
0
 

Author Closing Comment

by:ajdratch
Comment Utility
I found the solution
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Suggested Solutions

The point of this post is to give you a copy/paste installation solution to setting up Asterisk 1.6 on Ubuntu 9.04 (or similar) server. # Setup the system apt-get install subversion apt-get install make apt-get install linux-source kernel-p…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now