Solved

PCL XL error(not that easy)

Posted on 2013-11-04
9
696 Views
Last Modified: 2016-11-23
I need the experts,

Have a Windows 7 64bit running on Dell precision 5500.  Every time the end user prints he gets the following error:

PCL XL error
   Subsystem: KERNAL
   Error: StreamUndefined
   Operator: 0x0
   Position: 0

he gets it regardless what printer he is connected to.  I have logged on myself(as an admin) and get the same error,  not a profile problem.  Have removed all printers and rebooted to safe mode and started again, no success.  Have gone into F8 and done chkdsk and no problems found.  Have done a repair and it comes back saying something about "If you added something to your...blah blah contact the admin,  I hate that result.  
I have gone to another machine like the one above, same OS and same kind of PC and was able to print correctly, so its not a driver problem.  

it is something isolated to his computer.  Computer works fine otherwise.  Yes I could format and setup all over again but not wanting to do that yet.  from my perspective it sounds like a corrupt printer file, but which one?

  Any ideas are appreciated, Thanks!
0
Comment
Question by:12string
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 39622910
12string--
Get the latest driver(s) for the printer.
0
 

Author Comment

by:12string
ID: 39623322
I have gone to another machine like the one above, same OS and same kind of PC and was able to print correctly using the existing drivers, so its not a driver problem.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39623594
are you using the same driver on both systems?
also - the installed driver can be corrupted, so it is wise to uninstall it completely, and install the latest one
what printer is it?
0
MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

 

Author Comment

by:12string
ID: 39625293
same driver.  How can I be sure that all old driver was completely removed from \system32\drivers\ folder when I did the "Remove device" command?  

is there a more rigorous way of doing a repair other than the F8 way and choosing repair?
0
 

Author Comment

by:12string
ID: 39630154
the driver is a "HP Color LaserJet 5500 PCL5c"
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 39630458
>>  How can I be sure that all old driver was completely removed  <<  first uninstall the software
here anice guide :  http://theitbros.com/remove-windows-vista7-printer-driver/
0
 
LVL 16

Expert Comment

by:DansDadUK
ID: 39630550
>> ... the driver is a "HP Color LaserJet 5500 PCL5c" ...

The PCL XL Page Description Language is the underlying name for what is more commonly known as PCL6.

So a PCL5 print stream should not cause the printer to report PCL XL errors.

The only exception to this that I can think of is if the Personality on the target printer has been set to PCL XL (I'm not even sure that this can be done) rather than the usual default of Auto (or perhaps PCL, which probably allows both PCL5 and PCL6 to be received).

You should be able to print off a configuration report, via the printer's front panel menus; this should show the current personality setting.

To check just what the driver is generating, do a sample print (of a small, sanitised data, file), but select the 'print to file' option in the Print dialogue.

Then examine the resultant .prn file with NotePad; a lot of the content may look like like gibberish, but the first few hundred bytes should include readable strings; look, in particular, for "@PJL ENTER LANGUAGE=xxxx", where "xxxx" should be "PCL" with a PCL5 driver, or "PCL XL" with a "PCL6" driver.

To examine the .prn file in more detail, use the PRN File Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu
0
 

Author Closing Comment

by:12string
ID: 39630676
Thank you that works!!  Adding Print MGMT to an MMC or through the regedit way that will remove all of the corrupt files.  Just doing the right click and "remove device" is not sufficient enough.  Thanks Nobus!
0
 
LVL 92

Expert Comment

by:nobus
ID: 39630930
glad to help you out, and tx for feedback
0

Featured Post

SendBlaster Pro 4 - Bulk Email Sending Software

SendBlaster 4 Pro - Best Bulk Emailing Sending Software
Automatic Subscribe / Unsubscribe Processing
Great for Newsletters & Mass Mailings
Optional HTML & Text Composition
Integration with Google Features
Built in Spam Score Checking
Free Professional Templates - Feature Packed!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Determining the an SCCM package name from the Package ID
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question