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headset microphone not working

Posted on 2013-11-04
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Last Modified: 2013-12-28
i was using a usb headset with mic for work.  (windows xp)

it worked fine the other day and now its stopped working.

went to device manager and it shows no type of icon for unworking device.

went to control panel/sounds and ran a mic check.  it show no input.

headset is working perfectly.

help.
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Question by:qt3dot14
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by:ZamZ0
ID: 39622869
Is there an applet specific to the brand of headset in the control panel where you can check the settings? For example, my PC has the Sounds and Multimedia applet but it also has one for RealTek HD Audio which contains more settings. Also, double click the sound icon in the taskbar and go into all of the advanced views and make sure nothing got accidently muted or had the volume turned all the way down.
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by:Michael Dyer
ID: 39622963
Silly question, but have you tried this headset on a different computer or tried a different headset on this computer?  You may have a simple hardware failure and you should check this out before you start changing anything in the software.
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Expert Comment

by:ZamZ0
ID: 39622968
Also check the batteries if there are any.
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Accepted Solution

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qt3dot14 earned 0 total points
ID: 39736490
all the answers were possible solutions but the actual solution in this case was that the realtek driver update causes the microphone and sound to not work.  restoring to an earlier point (before the driver update obviously) was the solution.

i have since had this same problem on two other xp machines.  so if your mic and speakers are working do not update the realtek drivers or set a restore point before this update so you can reset if the update doesnt work.

thanx for all your suggestions though.
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Author Closing Comment

by:qt3dot14
ID: 39743288
remember...... on some xp machines the realtek driver update may cause your microphone and/or speakers to stop functioning.
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