Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

headset microphone not working

Posted on 2013-11-04
5
Medium Priority
?
310 Views
Last Modified: 2013-12-28
i was using a usb headset with mic for work.  (windows xp)

it worked fine the other day and now its stopped working.

went to device manager and it shows no type of icon for unworking device.

went to control panel/sounds and ran a mic check.  it show no input.

headset is working perfectly.

help.
0
Comment
Question by:qt3dot14
  • 2
  • 2
5 Comments
 
LVL 6

Expert Comment

by:ZamZ0
ID: 39622869
Is there an applet specific to the brand of headset in the control panel where you can check the settings? For example, my PC has the Sounds and Multimedia applet but it also has one for RealTek HD Audio which contains more settings. Also, double click the sound icon in the taskbar and go into all of the advanced views and make sure nothing got accidently muted or had the volume turned all the way down.
0
 
LVL 14

Expert Comment

by:Michael Dyer
ID: 39622963
Silly question, but have you tried this headset on a different computer or tried a different headset on this computer?  You may have a simple hardware failure and you should check this out before you start changing anything in the software.
0
 
LVL 6

Expert Comment

by:ZamZ0
ID: 39622968
Also check the batteries if there are any.
0
 

Accepted Solution

by:
qt3dot14 earned 0 total points
ID: 39736490
all the answers were possible solutions but the actual solution in this case was that the realtek driver update causes the microphone and sound to not work.  restoring to an earlier point (before the driver update obviously) was the solution.

i have since had this same problem on two other xp machines.  so if your mic and speakers are working do not update the realtek drivers or set a restore point before this update so you can reset if the update doesnt work.

thanx for all your suggestions though.
0
 

Author Closing Comment

by:qt3dot14
ID: 39743288
remember...... on some xp machines the realtek driver update may cause your microphone and/or speakers to stop functioning.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question