Solved

Tracking Exchange messages

Posted on 2013-11-04
8
513 Views
Last Modified: 2013-11-05
Tracking Exchange messages :

Recently we received  calls from outside the company, telling us that our Exchange server is bouncing back external emails.
I would like to know if Exchange keeps records or logs of emails it has bounced back.

I wonder if Exchange Tracking Log explorer is the right tool in this scenario?

Any help will be very much appreciated.

Thanks
0
Comment
Question by:jskfan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 5

Assisted Solution

by:Recept
Recept earned 250 total points
ID: 39623291
Which version of Exchange are you running?

This is how you can forward new NDRs in Exchange 2007 to a mailbox for review http://technet.microsoft.com/en-us/library/bb400930%28v=EXCHG.80%29.aspx

For previous NDRs generated by the Exchange server you can run a message tracking search for the EventID "DSN"
0
 
LVL 4

Accepted Solution

by:
XCONBLR earned 250 total points
ID: 39623902
If your server is bouncing back emails at the SMTP protocol layer, you would not see anything in the message tracking logs. To see that you may need to enable protocol logs on the receive connector if the server version is exchange  2007 or 2010 else NCSA logs on SMTP virtual server on Exchange 2003.

If you could get a sample Delivery Status Notification (DSN) that one of the external sender received, it will guide you with where to start looking at.
0
 

Author Comment

by:jskfan
ID: 39625921
found out the ISP at the other end has rejected the message
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:jskfan
ID: 39625926
so there was misunderstanding... emails leave our Exchange , but they get rejected from hostgator.com
0
 

Author Comment

by:jskfan
ID: 39625959
Exchange server 2010 has a built-in tools in the Toolbox.
I am not sure if those tools are able to tell if the message has been rejected by external ISP?
0
 

Author Closing Comment

by:jskfan
ID: 39626044
Thanks
0
 
LVL 4

Expert Comment

by:XCONBLR
ID: 39626120
In order to find if external ISP is rejecting emails from your domain IP, check if you are being blacklisted by providing your IP address at http://mxtoolbox.com and trying blacklist check.

exchange server has message tracking tool which can help you find out if message is rejected by outside ISP.

Focus on recipient status of the message that got bounced back.
recipient status says the reason for bounce back.
0
 
LVL 4

Expert Comment

by:XCONBLR
ID: 39626294
recipient status inside message tracking tool.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question