Solved

Tracking Exchange messages

Posted on 2013-11-04
8
504 Views
Last Modified: 2013-11-05
Tracking Exchange messages :

Recently we received  calls from outside the company, telling us that our Exchange server is bouncing back external emails.
I would like to know if Exchange keeps records or logs of emails it has bounced back.

I wonder if Exchange Tracking Log explorer is the right tool in this scenario?

Any help will be very much appreciated.

Thanks
0
Comment
Question by:jskfan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 5

Assisted Solution

by:Recept
Recept earned 250 total points
ID: 39623291
Which version of Exchange are you running?

This is how you can forward new NDRs in Exchange 2007 to a mailbox for review http://technet.microsoft.com/en-us/library/bb400930%28v=EXCHG.80%29.aspx

For previous NDRs generated by the Exchange server you can run a message tracking search for the EventID "DSN"
0
 
LVL 4

Accepted Solution

by:
XCONBLR earned 250 total points
ID: 39623902
If your server is bouncing back emails at the SMTP protocol layer, you would not see anything in the message tracking logs. To see that you may need to enable protocol logs on the receive connector if the server version is exchange  2007 or 2010 else NCSA logs on SMTP virtual server on Exchange 2003.

If you could get a sample Delivery Status Notification (DSN) that one of the external sender received, it will guide you with where to start looking at.
0
 

Author Comment

by:jskfan
ID: 39625921
found out the ISP at the other end has rejected the message
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:jskfan
ID: 39625926
so there was misunderstanding... emails leave our Exchange , but they get rejected from hostgator.com
0
 

Author Comment

by:jskfan
ID: 39625959
Exchange server 2010 has a built-in tools in the Toolbox.
I am not sure if those tools are able to tell if the message has been rejected by external ISP?
0
 

Author Closing Comment

by:jskfan
ID: 39626044
Thanks
0
 
LVL 4

Expert Comment

by:XCONBLR
ID: 39626120
In order to find if external ISP is rejecting emails from your domain IP, check if you are being blacklisted by providing your IP address at http://mxtoolbox.com and trying blacklist check.

exchange server has message tracking tool which can help you find out if message is rejected by outside ISP.

Focus on recipient status of the message that got bounced back.
recipient status says the reason for bounce back.
0
 
LVL 4

Expert Comment

by:XCONBLR
ID: 39626294
recipient status inside message tracking tool.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question