I have a Blackberry 9900 and it will not reset to factory defaults. Where is it getting it's information from. When I do a hard administrative wipe , the call history is there , the same with a complete OS reinstall. I have deleted and put back the BIS 5.2 profile and reactivated on the network and it is still there. I have tried resetting it with the desktop software and same thing. The Admin wipe is set to erase all data and reset to factory defaults. Where is it getting the information from ? The message folder is blank and the BBM folder shows the phone history. It is the on BB like this on the network out of about 30. Do I have to blow away the user profile and email box to clear this thing ? I am trying to get it receiving emails from the Exchange Server 2010 and the old user really hosed this thing.
Thank you for any help