Blackberry will not reset
I have a Blackberry 9900 and it will not reset to factory defaults. Where is it getting it's information from. When I do a hard administrative wipe , the call history is there , the same with a complete OS reinstall. I have deleted and put back the BIS 5.2 profile and reactivated on the network and it is still there. I have tried resetting it with the desktop software and same thing. The Admin wipe is set to erase all data and reset to factory defaults. Where is it getting the information from ? The message folder is blank and the BBM folder shows the phone history. It is the on BB like this on the network out of about 30. Do I have to blow away the user profile and email box to clear this thing ? I am trying to get it receiving emails from the Exchange Server 2010 and the old user really hosed this thing.
Thank you for any help
Thank you for any help
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
You're welcome. I would suggesting checking if your BES server is up to date in terms of SP and Maintenance Release.
ASKER
In BAS or BES
From the Manage Policies menu on the left
Make sure the policy is set in Security for deleting data on device wipe in the policy used. Edit if necessary.
If an edit was was needed then pull the battery on the BB to set this new policy rule.
From manage users :
Select the user and the "Disable user"
Then " Yes - Disable as a BlackBerry user and remove the BlackBerry information from the user's mail system "
Say yes to the confirmation
Delete the remaining user info that will be left in "manage users"
Reboot the BES server
Recreate the user with an activation password
Security wipe the BB device under Options/Security/Security Wipe
On reboot of the device , complete the activation
The device should now be completely reset
This doesn't fix a cracked screen but does fix most other issues
The reason for rebooting the server is to push the user disable out of the BES queue rather then waiting until the server feels like doing it.
From the Manage Policies menu on the left
Make sure the policy is set in Security for deleting data on device wipe in the policy used. Edit if necessary.
If an edit was was needed then pull the battery on the BB to set this new policy rule.
From manage users :
Select the user and the "Disable user"
Then " Yes - Disable as a BlackBerry user and remove the BlackBerry information from the user's mail system "
Say yes to the confirmation
Delete the remaining user info that will be left in "manage users"
Reboot the BES server
Recreate the user with an activation password
Security wipe the BB device under Options/Security/Security Wipe
On reboot of the device , complete the activation
The device should now be completely reset
This doesn't fix a cracked screen but does fix most other issues
The reason for rebooting the server is to push the user disable out of the BES queue rather then waiting until the server feels like doing it.
ASKER
Plugging away and looking at about 15 different forums got me to this
Follow these instructions: http://support.vodafone.co
Your BB should be factory defaulted and ready to go.
No you shouldn't need to touch the Exchange side of things.