Solved

Outlook Business Contacts

Posted on 2013-11-05
1
344 Views
Last Modified: 2013-11-18
Hi,

I recently change outlook versions, a few weeks ago my client was using Office 2007 with Business Contact Manager but he decide to switch to Office 2013 because its "cool".
Well now all the contacts that usually reside on the Business Contact Manger are gone.  I keep getting this error message saying.

The set of folders cannot be opened. an expected error has occurred.
MAPI was unable to load the information service BCMMS.DLL. Be sure the service is correctly installed and configured.

If you have any input or advice, please let me know.

thanks

RM
outlook-error.jpg
0
Comment
Question by:RODRIGOMORCAL
1 Comment
 
LVL 15

Accepted Solution

by:
jerseysam earned 500 total points
ID: 39624192
I know that for previous versions the advice was create a new profile. Not sure if it is the same now:

http://support.microsoft.com/kb/293058
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question